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STICKY: Metaverse Help!

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STICKY: Metaverse Help!

Let us know what we can do to help you here!

from GalCiv2 Forums

Your Stardock.net account is used here by the forums, in Stardock Central, on other Stardock sites, and also to manage your Metaverse characters.  "One account to rule them all."

Your account can have up to THREE characters tied to it.  Most people will have only 1 but this way, if you have multiple people in your family playing the game (my son plays for instance) they can use a character. 

If you've already pre-loaded, you should be able to go to the Metaverse and Manager Characters.  You will need your serial # to create another character.

If you have any problems, let us know.

faq support
753,813 views 346 replies | Pinned
Reply #326 from GalCiv2 Forums Top

Hi... I get a continuous "processing data" screen using IE or Firefox 3.5  Can't get past it.

 

Cheers

Reply #327 from GalCiv2 Forums Top

What are you trying to do when that happens?

Offworld Trading Company
Reply #328 from GalCiv2 Forums Top

Hi there.

I have a bit of a Metaverse/Website problem here.

I registered the empire "Gold Wing" - worked

I joined up one of my characters - worked

 

I tried to upload the empire logo (128x128, JPG) - FAIL

On the webpage, the Edit Empire and Invite Player buttons work fine. Entering the path to the logo as well as "search" works, too. Only Upload Logo is inactive.

The correct local path is in the input window but the button produced no reaction. I should at least see the transmission lights flicker on the router but there is no reaction whatsoever.

I also tried entering an URL to the file on a webserver but no go, either. It is not possible to upload a logo.

I tried both MSIE 7 and Firefox 2.0.0.2.

The image I tried to upload is:

http://www.hentschke-keramik.de/rmh/eagle_128.jpg

Reply #329 from GalCiv2 Forums Top

Tried the same again about 1 day later - same result.

 

For both browsers the Upload Logo button does not respond.

Reply #330 from GalCiv2 Forums Top

Uploading empire logos should be fine now.  Please try again.  If it fails again, do a hard refresh (Ctrl + F5) and try once more, then let me know if it doesn't work.

Bara

Reply #331 from GalCiv2 Forums Top

Yes, now it works fine.

But I found another issue, although that one is merely an incomplete description.

 

For a metaverse character logo I was told it had to be a 128 x 128 (max) JPG or PNG.

I used exactly that and it did not work.

The upload script hung up at the "processing" window.

 

I found that it only works if you upload an RGB JPG...

How am I supposed to guess that?

Reply #332 from GalCiv2 Forums Top

I cannot make a character I keep getting invaild serial number X| Not sure if I am looking at the right number/code could you gimmea  yell as to where I should look for it?

Reply #333 from GalCiv2 Forums Top

Hello,

I tried to create new metaverse character, but I'm not able to do it in any browser I try :( It does not work for me in Opera, IE8 or FF 3.0.16. Every time I get just "Processing data..." message.

I looked at the Error Console in Firefox and after trying to add the character, there is this message:

Error: Data.AddButton is null
Source File: http://metaverse.galciv2.com/js/managechars.js
Line: 408

I'm using Windows XP.

 

Please help me.

thank you

 

 

Reply #334 from GalCiv2 Forums Top

Hi all.

Got some problem here with using a custom race @ the MV in TA. Pop-up tells me that my raceconfig is invalid, and that I should go back and clear that character and re-edit it.

Well, that character is made in-gamed (no ARC), and after re-editing that pop-up still shows.

I´ve deleted all raceconfig-files related to that race, and started from scratch, but didn´t help either.

In DL/ DA don´t have these problems....

EDIT: The game won´t let me pick the "Collective Research" tech from the Yor techtree. Why is this? I have enough points for that.

Reply #335 from Stardock Forums Top

 

Trying to create a character at this page: http://metaverse.galciv2.com/index.aspx?g=managecharacters

Enter info, press "Add Character" button.  "Processing Data..." dialogue box appears, nothing happens.

Javascript error, copied from IE8:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)
Timestamp: Mon, 21 Dec 2009 02:19:59 UTC

Message: 'AddButton' is null or not an object
Line: 408
Char: 7
Code: 0
URI: http://metaverse.galciv2.com/js/managechars.js

Being a programmer, I took a look at the "managechars" javascript file, perhaps this gem of a comment has something to do with the trouble, ;)

"//This is a hack and I should really do this better. But I'm tired. So poo on you."

^^^Wake the jackass up who left this comment to fix it please.

+1 Loading…
Reply #336 from GalCiv2 Forums Top

When attempting to upload a character logo the "Processing Data..." box appears and nothing happens.  Debugging reports the following error: "EditButton is null or not an object" on line 383 of managechars.js

 

Reply #337 from GalCiv2 Forums Top

I am having the same problem, which seems as though it's being ignored or overlooked.  Hopefully the holidays being over will rectify this issue.

Reply #339 from GalCiv2 Forums Top

As noted a few days ago on another thread about the character creation issues, it's on Pat's list to investigate.

Reply #340 from GalCiv2 Forums Top

@ Kryo

It is fixed for me have my pictures back now.   Thank you and the Space Gnomes :thumbsup:

Good Hunitng

Reply #342 from GalCiv2 Forums Top

I don't know if this is the right place to post this, but I keep getting an error when I try to upload my Metaverse score:

"Your serial number does not match that of the metaverse server"

It's been a long time since I've uploaded a game, but I have never seen this before. It's a Twilight game, and it's the latest version. Any ideas? I'm afraid to start a new one in case I have the same issue again. Thanks!

Reply #343 from GalCiv2 Forums Top

Quoting MisterVertigo, reply 342
I don't know if this is the right place to post this, but I keep getting an error when I try to upload my Metaverse score:

"Your serial number does not match that of the metaverse server"

It's been a long time since I've uploaded a game, but I have never seen this before. It's a Twilight game, and it's the latest version. Any ideas? I'm afraid to start a new one in case I have the same issue again. Thanks!

Nevermind, I figured it out. I realized that I had finished the game on a different computer than the one I started it on. I copied my savegames back to the original computer, loaded up the EndGameSave, and it then uploaded just fine.

Reply #344 from GalCiv2 Forums Top

Hi,

I'm new to the forum so sorry if I'm posting in the wrong place.  I am not able to create a metaverse character due to getting an error about my serial number.  How can I contact support about this or is there a troubleshooting guide somewhere explaining why my code is not working?
I tried entering the code with both the hyphens (-) and without.

Thanks for any help!

Cheers,
PoM

Reply #346 from GalCiv2 Forums Top

guys little help here...... i have the ulimate collectors edition of galactic civ II. Well for some reason after making my account on here i tried to access the metraverse and it said i needed to make a character......so i did that but when i put in what i thought was the serial number it said the number was not valid but this is the first time ive activated it.