GalCiv IV: Supernova - Epic to Steam Transfer

from GalCiv4 Forums

Hello all!

We have some good news for our valued customers who purchased Galactic Civilizations IV or Galactic Civilizations IV: Supernova through the Epic Games Store. We launched a new webpage that allows you to receive a Steam key for Galactic Civilizations IV: Supernova.

https://www.galciv4.com/keytransport

Here's how it works:
If you purchased Galactic Civilizations IV (Base Game) on Epic Games: 
You can upgrade to a Steam key for Galactic Civilizations IV: Supernova for just $15.99 USD (same price as we're offering on Epic for upgrades).

If you purchased Galactic Civilizations IV: Supernova on Epic Games: 
You're eligible to receive a Steam key for Galactic Civilizations IV: Supernova for FREE!

We wanted to reward our long time fans who bought the game during it's earliest periods on Epic. To take advantage of this offer, please visit our newly launched webpage and follow the instructions provided on the page. This is a great opportunity to enjoy the full Galactic Civilizations IV: Supernova experience on Steam.

Thank you for your continued passion and support, we look forward to hearing your feedback to help make the best game possible.

 

 

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228,936 views 64 replies
Reply #1 from GalCiv4 Forums Top

Thanks for this, but when I click the link it just gives me this error dialog. Any workarounds or another way to retrieve my account ID?

 

Reply #2 from GalCiv4 Forums Top

Quoting snarfo67, reply 1

Thanks for this, but when I click the link it just gives me this error dialog. Any workarounds or another way to retrieve my account ID?

 


I was able to get it from my phone, but just in case this is an issue for others I'll just leave this here :-P

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Reply #3 from GalCiv4 Forums Top

Awesome!  I already had the base game on Epic.

Ironically it was cheaper for me to firstly upgrade Supernova on Epic and then port the whole lot to Steam.  As opposed to immediately buying Supernova on Steam.

Reply #4 from GalCiv4 Forums Top

Thanks guys for this service! Supernova firmly placed in my Steam library. 

Reply #5 from GalCiv4 Forums Top

Quoting Yskonyn, reply 4

Thanks guys for this service! Supernova firmly placed in my Steam library. 


Our pleasure! :D

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Reply #6 from GalCiv4 Forums Top

That was painless as heck and i'm just as happy as a clam yeehaw :)

Reply #7 from GalCiv4 Forums Top

Hi - I followed the process and get a key, but the key is only for Gal Civ IV, not Supernova, which I upgraded to on Epic.  When I search my library on Steam, I only show Galactic Civilizations IV - no listing for Supernova. Whereas, on EPIC, my library shows that I own, Gal Civ IV, AND  Gal Civ IV: Supernova. So, what's the deal? 

If I am supposed to be entitled to a key for Steam for the Supernova edition, for which I already own on Epic, why am I not getting Supernova to show in my Steam ibrary?

Please help,

Many thanks and may peace and prosperity be upon you all and all those you hold dear.

Reply #8 from GalCiv4 Forums Top

Dear friends, 

I was just sent a "unique key" from you, which I promptly tried to add to my Steam account.

as you can see here, it says I own it...

as this image shows, my library only shows Gal Civ IV, but no Supernova edition...

What am I doing wrong? Why doesn't it show Supernova edition?

Again, please help and thank you and as ever, as before, may peace and prosperity be upon you and all those you hold dear

Reply #9 from GalCiv4 Forums Top

Steam only has Supernova, even if it isn't displayed as such (base GC IV is ONLY available on Epic as far as I know). I did the transfer as well, and it is Supernova.

Reply #10 from GalCiv4 Forums Top

Any word on when Supernova will be on GOG? 

Reply #11 from GalCiv4 Forums Top

Quoting Donnerjack2112, reply 8

Dear friends, 

I was just sent a "unique key" from you, which I promptly tried to add to my Steam account.

as you can see here, it says I own it...



as this image shows, my library only shows Gal Civ IV, but no Supernova edition...



What am I doing wrong? Why doesn't it show Supernova edition?

Again, please help and thank you and as ever, as before, may peace and prosperity be upon you and all those you hold dear


As part of a marketing update, the name supernova was simply dropped from the launcher side for some reason, I assure you that the ONLY version you can play on steam is supernova, and that what you are seeing is in fact the supernova version which should be more apparent when booting the game

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Reply #12 from GalCiv4 Forums Top

Thank you for sharing that tidbit. 
You are most kind to do so.
May peace and prosperity be upon you and all those you hold dear

Reply #13 from GalCiv4 Forums Top 
Hello,
Is this link still relevant?
I have GalCiv IV on the Epic Game Store since early access. 
I wanted to relaunch the game now that it is released but impossible to find the supernova upgrade on the EGS.

So I tried to use this page to upgrade my game with supernova for $15.99 but when I try I get an error message 
"I'm sorry, an error has occurred while trying to validate your information. 
Please try again or contact [email protected] for assistance."

When trying to contact the stardock support, it sends me back here.
 

 

Reply #14 from GalCiv4 Forums Top

Yeah, I really like to get this working too, but Stardock wont give any support, just sends me here. 

Reply #15 from GalCiv4 Forums Top

i get this error:

I'm sorry, an error has occurred while trying to validation your information. Please try again or contact [email protected] for assistance

 

:(.

Reply #16 from GalCiv4 Forums Top

I get this error message too.

 

 

On a side note, Epic Games Store is not giving me a discount to upgrade to SuperNova.

Reply #17 from GalCiv4 Forums Top

suggestion below

Reply #18 from GalCiv4 Forums Top

Quoting mitrida, reply 15

i get this error:

I'm sorry, an error has occurred while trying to validation your information. Please try again or contact [email protected] for assistance

 

.

I'm only trying to be helpful, so please don't spam me with hate if what I suggest is something you have already done.

When going from Epic to Steam, you have to enter your Epic ID - which is not the same as your screen name - you get your Epic ID by logging on to their website and going to your account information page.

I hope this helps and again, if you already have tried it, sorry I butted in on your aggravation. 

Reply #19 from GalCiv4 Forums Top

I'm only trying to be helpful, so please don't spam me with hate if what I suggest is something you have already done.

When going from Epic to Steam, you have to enter your Epic ID - which is not the same as your screen name - you get your Epic ID by logging on to their website and going to your account information page.

I hope this helps and again, if you already have tried it, sorry I butted in on your aggravation. 

 

excuse me ? what hate ? i have only posted an error...

Reply #20 from GalCiv4 Forums Top

I've got the same error and also no discount on epic.

Reply #21 from GalCiv4 Forums Top

Ok so it isn't just me getting the error when I try to get the Epic to Steam transfer key.

Did the ability to do this expire or something?

I see that people started asking about it last night, but no reply from the Stardock team yet.

Guess I'll go back to BG 3 or something until they respond.

Happy Friday !

 

Reply #22 from GalCiv4 Forums Top

Thanks, you too, I hope they will respond. :)

Reply #23 from Stardock Forums Top

Hello all,

We have confirmed there may be an issue for some there. NetDev is looking into it and Sean will reply here when more is known.

Thanks for your patience and sorry for any frustration.

Paul Scroggins
Associate Technical Support Analyst

Reply #24 from GalCiv4 Forums Top

Quoting TPScroggins, reply 23

Hello all,

We have confirmed there may be an issue for some there. NetDev is looking into it and Ill reply here when more is known.

Thanks for your patience and sorry for any frustration.

Paul Scroggins
Associate Technical Support Analyst

Waiting in anticipation ;)

Reply #25 from GalCiv4 Forums Top

How are we doing NetDev? Holding my breath soo long that vapid space has more air then my lungs.. 

 

Waiting..

 

Thank you!