sverreb

Reply to Brand New Game DOES NOT REGISTER in Bug Reports GalCiv2 Forums

Uberturkey: That could get them into trouble as well (Though it is no different than denying the fully featured product from a legal licensee in the first place which this debate is about) The sorry fact is that unless you are willing to enter into a induvidual contract with each buyer there are no good ways to prevent some unlicensed users. (And even then it is almost impossible). This is essentially a cost of doing buisness. My gripe is with companies who in their efforts to

Reply to Brand New Game DOES NOT REGISTER in Bug Reports GalCiv2 Forums

OK so paradox is paid by you to support me. Who in Paradox are authorized to give me a working serial number? (I think we have established that this is the only viable solution) The EULA as you state is on the CD. I.e. not on the box where it can be read BEFORE comitting to a purchase. For taht to be even remotely valid, the least you must insure is that a mechanism exist to refund my money if I should not happen to agree with the EULA. This would mean that at minimum should exist docum

Reply to Brand New Game DOES NOT REGISTER in Bug Reports GalCiv2 Forums

Greenreaper: The reseller must indeed accept returns when presented with evidence that the serial in the box failed. (The registration failed e-mail from your systems should suffice, this can be verified so fraud should not be an issue). As of now game retailers generally do NOT accept returns (though legally they have to when the product is not suitable for the purposes it was bought as it is in this case. Realize however that for the customer this is a hard fight to fight.) Disallowin

Reply to Brand New Game DOES NOT REGISTER in Bug Reports GalCiv2 Forums

While it would be unfortunate if indeed there are two users of the same license code. From my point of view, I paid for the game, but must jump through hoops to get it to work, while whoever is using it without a license (if any), has no problems with it. Selling online and through brick and mortar stores will generally be problematic since you generally will use a distributor whose intrest is not best served by online sales. Hence conflict will arise. Like the conflict that will happen

Reply to Brand New Game DOES NOT REGISTER in Bug Reports GalCiv2 Forums

I am quite certan that they will just point the finger back at you and claim that it is your system that is at fault. And frankly I find it much more likely that the serial numbers got compromised at the production site or through your systems, rather than that a store should invest in the equipment to reseal game packaging so they can resell a used game as if it was new. But if none is willing to remedy the situation I guess I will eventually need to seek regress through the credit car

Reply to Brand New Game DOES NOT REGISTER in Bug Reports GalCiv2 Forums

I allready did send this issue to support. The only reply I have gotten so far is a rather unproductive suggestion to buy a new license or use an unpatched (and unpatchable) version of the game (both unacceptable solutions). I did not buy the game at fry's or any other US shop. It was bought in norway where we are pretty strict on trying to sell used merchandise as new.

Reply to Brand New Game DOES NOT REGISTER in Bug Reports GalCiv2 Forums

I also have this problem. Sealed box, registration claims registration number is allready registered to another e-mail address. Customer support claims another account has this serial number. Looks like stardock has had a security breach or a database meltdown.

Reply to Registration Problem in Galactic Civilizations II GalCiv2 Forums

I also have the exact same problem. Tech support finally contacted me today and suggested I should buy a new copy... (Way not get return customers guys) My copy was shrinkwrapped when I bought it so there is no way it was used. Either somone have compromised the serial number list itself or have found a way to generate serials (that can match valid ones), or stardock have a serious issue in their systems. Either way we as customers should not be made to suffer because of this.<