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Reply to Impulse won't recognize my Sins of a Solar Empire serial number in Stardock Games Stardock Forums

Impulse isn't recognizing the serial number for Galactic Civ II: Twighlight of Arnor that I just purchased over the weekend. The "Download + CD" package for $29.95 ($19.95 + $10.00 Shipping and Handling). I sent an email via [email protected] over 48 hours ago with the details of this problem and still haven't received a reply (just automated replies). The error I'm getting is "Error: The serial number you have e