MissMickey

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

I do appologize, I felt that he had insulted me so I insulted him. I don't believe I'm better than anyone, if anything I thought the otherway around about him. But anyway, you are right Zubaz, this was all childish anyway. Wow! That's just crazy, cause it's still doing it on both my computer and my husbands??? He's been ordering stuff from ebay and all kinds of other sites all day, so I'm just confused. Let me go try our other computers.

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

Guess "froggyboy" decided to play golf

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

[quote] (I am a registered "he" )[/quote] LOL, good to know! :HOT:

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

[quote]By selling to the public, you are acting as a retailer, therefor your retail customers will always want some sort of customer service! You brought this on yourself, deal with it or do something about it Or...what? In my view, doing something about it means dissuading problematic or difficult customers from making purchases from us. You seem to be under the illusion that we need everyone's business. We don't. We've been around for 15 years, I think we

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

[quote]MissMickey,I just called you, but the phone rang multiple times and went to voicemail.The easiest way to reach us is via email at [email protected] and we can answer any questions that you may have. We work longer than our posted business hours, so we get through emails much faster. We only have 3 emails in the [email protected] queue at this moment, so you would most likely get a reply tonight, if you email within the next hour. The office tends to empty out after 5:30pm.[/quote] <

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

oops, I forgot to quote Zubaz. That last post was directed to him/her. Thanks Zubaz

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

No, this is my first time here. I actually did a google search "stardock not answering phone" and this was one that came up in the results. I did that to see if others were experiencing the same problem. I appreciate your kind response, you seem like a nice person. Probably hard to believe, but I'm nice too, but I've just never experienced this sort of treatment before, so I got out of hand, lol. I understand everything you said. I'll do as you advised in the future, regarding possible issues.<b

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

Also, if you want to make money by selling to businesses AND consumers than you are opening yourself up to having issues like this! You seem to want to have your cake and eat it too, but the reality is that consumers need customer service, period. If you actually put money into providing REAL customer service you could easily double your revenue. However, if you keep treating consumers this way, then you'll eventually piss off enough people that your only choice then will be selling B2B only. <b

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

[quote]My opnion is that individuals who require such instant service from their purchase of a $20 program should choose not to purchase from Stardock. As soon as someone calls us on the phone, any profit that there was on a $20 program is lost. I'm afraid it is you that has things backwards. The customer / developer relationship is a relationship of equals. You trade your money for our product that we've produced. We do provide a pretty considerable level of free support but instan

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

Yes, that is how I wrote it. I never claimed to be a computer pro or even very familiar w/html. Just tried to make a point, if you're going to pick at me then pick at what I said. If all you can find to pick at is "how" I said it, then you're clearly just desperate to make a dig, lol. [quote]We received your messages and will get back to you ASAP.I tried to locate order attempts under the email address you have registered with our site, but could not find anything. We will be able to pi

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

[quote]Aah....another old thread kept alive by a problem that could have been solved through another one When will we get proper paragraph formatting?[/quote] I had a lot to say, quickly...besides, it's a post not a formal document. I'm amazed @ the lack of maturity and business sense! Complaining about customers in plain site of where they can read it, not exactly smart practice, lol.

Reply to Does sales ever answer the phone? in Stardock Support General Stardock Forums

He has a point about them not answering their phone. I've called dozens of times before and never once have I ever spoken to someone. Always goes to the voicemail. If they work with or do work for big companies like Microsoft, Asus, etc... then they shouldn't have a problem hiring enough staff to answer the phones. At least switchboard or something. I order from the net constantly and have never experienced this with any other site, even the most rinky-dink cheap sites. I'm a business owner myse