login to your software is almost impossible

Often I cannot login to your software. By the time I click my id and try to enter it disappears.

 

Right now my problem is with Start 10, but I've had the same problem with other software.

Dan Diffenbach

16,632 views 9 replies
Reply #1 Top

Hello,
Sorry to hear you are having issues. Not really sure on your issue, you can't login into where? To you product account? or While entering your license key for activation. Please clarify.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 Top

Right now its Wincustomize. but I'm having this problem on any of your software.  I use RoboForm, if that makes a difference.

Reply #3 Top

Hello,

Can you log in without "RoboForm"?

Thank you,

Basj,
Stardock Community Assistant

Reply #4 Top

I can try.  i'm so integrated with it because of the convenience.  It works for everything else.

Reply #5 Top

I have e-mailed RF Support to see if I can bypass it or do I need to uninstall.  I've  never had a problem logging in with RF.

Reply #6 Top

Good news!!  All of a sudden I can login.  I just had to reset my PW about six times.  Go figure!

But I may be back.  Oftentimes a glitch like this will return.

Thanks for the help.

Pax,  Go Brandon!!!

Dan

Reply #7 Top

Every time I log into Win Customize it just asks for a login again.  What can I do?

Reply #8 Top

Quoting Diffenbach, reply 7

Every time I log into Win Customize it just asks for a login again.  What can I do?

I don't have issue login in on Wincustomize. In fact, I forget the last time I ever need to re-login into Wincustomize. It always stay logged in.

Thank you,

Basj,
Stardock Community Assistant

Reply #9 Top

Quoting Diffenbach, reply 7

Every time I log into Win Customize it just asks for a login again.  What can I do?

If you have your browser set to clear cookies upon exit, you'll want to tell it to retain the WC (and Stardock I think) cookies.  Start up the browser and directly go to the WC site, then see what cookies are out there that you want to retain.

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