Raised a ticket two days ago

January 17, 2017 11:42 AM from

Hi,

Can someone tell me how long it can take for customer support to reply to tickets? Mine (AQB-309-83597 in case someone from support will read this) has been sat unread for two days whilst I try and get help and resolution for my paid fences product. To be honest I'm not too happy about it. I appreciate being busy but two days in this day and age? If someone can direct me to someone specific I'd appreciate it. Thanks

31,069 views 2 replies

Reply #1 January 17, 2017 12:11 PM from

Stardock Forums Top

Sorry for the delay. As the auto-responder should have indicated, that you kept adding to your ticket prevented us from seeing your ticket sooner.

That said, it has been replied to.

Reply #2 January 17, 2017 2:05 PM from

Stardock Forums Top

sdRohan, thank you for your prompt reply and your help is sincerly appreciated. I did not see how my updating the ticket impacted the repone priority but I know to be aware of this in the future. Just reactivated my fences so again, many thanks. Stewart.

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