Game crashes before it loads

Same here running window7.

I'm having this issue as well, in Twilight of the Arnor.

Win 7 64 bit. After first crash tried XP SP3 compat but it was no different.

I got a good 4 or so hours into the game when it crashed with a 'not responding' message. Now I can launch the game, but not load any quick saves or auto saves.

Here's my debug.err, it's a long one.

-----------------------------------------

Debug Message:  Version v2.04 Twilight of the Arnor last updated on: Tue Nov  1 11:59:59 2011
Debug Message:  Could not open reg key HKEY_CURRENT_USER SOFTWARE\Stardock\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_CURRENT_USER SOFTWARE\Stardock\Drengin.net\GC2EU
Debug Message:  Could not query reg key HKEY_CURRENT_USER SOFTWARE\Stardock\Drengin.net value named Serial No
Debug Message:  Could not open reg key HKEY_CURRENT_USER SOFTWARE\Stardock\Drengin.net\GC2
Debug Message:  Could not query reg key HKEY_CURRENT_USER SOFTWARE\Stardock\Drengin.net\GalCiv2 value named Serial No
Debug Message:  Could not open reg key HKEY_CURRENT_USER SOFTWARE\Stardock\Drengin.net\GalCiv2\DarkAvatar
Debug Message:  Could not open reg key HKEY_CURRENT_USER SOFTWARE\Stardock\Drengin.net\GalCiv2\Twilight
Debug Message:  Can't find serial number.
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 10/20/2014, 23:53:02
DirectX Version: DirectX 11
Machine Name: GRNBX2
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 03/12/12 10:04:27 Ver: 02.10
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Physical Memory: 8192MB RAM
Page File: 2148MB used, 14144MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: NVIDIA GeForce GTX 480
Manufacturer: NVIDIA
Chip Type: GeForce GTX 480
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_06C0&SUBSYS_14803842&REV_A3
Display Memory: 4047 MB
Current Display Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.0013.3221
Driver Date: 12/19/2013 16:33:31
DirectX Acceleration Enabled: Yes
 


Sound info

Sound device 1:
Description: Digital Audio (S/PDIF) (5- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043841B&REV_1003
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 23:23:47
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Unknown error trying to read registry value HKEY_LOCAL_MACHINE SOFTWARE\Stardock\Drengin.net\GalCiv2 Language
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Attempting to create D3DDevice at resolution 1600 x 900, Windowed: 0, Multisample: 4
Debug Message:  Game Resolution: 1600 x 900
Debug Message:  Running fullscreen.
Debug Message:  HAL (hw vp): NVIDIA GeForce GTX 480
Debug Message:  D3DPRESENT_INTERVAL_DEFAULT
Debug Message:  Refresh rate: 60
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now Fullscreen
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 2e5477
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GC2EU
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message:  No files found matching mask Movies\techs\*.bik
Debug Message:  No files found matching mask Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  No files found matching mask ./Data/*.xml
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message:  No files found matching mask Gfx\Planets\C0*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask D:\Stardock\Games\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\Backup\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\CustomMaps\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\Dark Avatar\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\Gfx\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\Metaverse\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\SandboxGames\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\ships\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\ShipStyles\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\shiptemplates\*.sav
Debug Message:  No files found matching mask C:\Users\enoc\Documents\My Games\GC2TwilightArnor\temp\*.sav
Debug Message:  Loading save game C:\Users\enoc\Documents\My Games\GC2TwilightArnor\AutoSave.sav
Debug Message:  Killing threads.
Debug Message:  Kiling civs.
Debug Message:  Killing ships.
Debug Message:  Killing rallypoints.
Debug Message:  Killing misc objects.
Debug Message:  Killing stars.
Debug Message:  Killing anomalies.
Debug Message:  Killing asteroid fields.
Debug Message:  Killing asteroid field mining bases.
Debug Message:  Killing space resources.
Debug Message:  Killing ascension crystals.
Debug Message:  Killing colonies and planets.
Debug Message:  killing scenario.
Debug Message:  Clearing Turn Event Log
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Loading Custom Map
Debug Message:  Loading Data Defs
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  Loading TechDefs
Debug Message:  Max num techs: 523
Debug Message:  Loading ImprovementDB
Debug Message:  Loading Component Defs
Debug Message:  Loading ShipTypes
Debug Message:  Loading ShipTemplates
Debug Message:  Loading ParsedHardpoints
Debug Message:  Loading AnomalyTypes
Debug Message:  Loading RandomEvents
Debug Message:  Loading UPIssues
Debug Message:  Loading ResourceTypes
Debug Message:  Loading InvasionTactics
Debug Message:  Loading SBmodules
Debug Message:  Loading PoliticalParties
Debug Message:  Loading Planet Types
Debug Message:  Loading Star Types
Debug Message:  Loading AFMBModules
Debug Message:  Loading ShipStyles
Debug Message:  Loading TechTrees
Debug Message:  Loading TechTreeDefs
Debug Message:  Loading Game
Debug Message:  Loading: Game mode is normal.
Debug Message:  Loading Galaxy
Debug Message:  Game started in version v2.04 Twilight of the Arnor
Debug Message:  Sectors across: 12 x 12
Debug Message:  Loading FOW Map
Debug Message:  Loading ZOC Map
Debug Message:  Loading Planets
Debug Message:  Loading Stars
Debug Message:  Loading Anomalies
Debug Message:  Loading Resources
Debug Message:  Loading AscensionCrystals
Debug Message:  Loading AsteroidFields
Debug Message:  Loading AFMiningBases
Debug Message:  Loading Civs
Debug Message:  Loaded Civ Torian Confederation who has intelligence 40
Debug Message:  Loaded Civ Dominion of Korx who has intelligence 40
Debug Message:  Loaded Civ Yor Collective who has intelligence 40
Debug Message:  Loaded Civ Drengin Empire who has intelligence 40
Debug Message:  Loaded Civ Krynn Consulate who has intelligence 40
Debug Message:  Loaded Civ Altarian Resistance who has intelligence 40
Debug Message:  Loaded Civ Korath Clan who has intelligence 40
Debug Message:  Loading player civ Cult Of Skarro
Debug Message:  Loaded Civ Akilians who has intelligence 49
Debug Message:  Loaded Civ Snathi who has intelligence 59
Debug Message:  Loaded Civ Dread Lords who has intelligence 49
Debug Message:  Loaded Civ Pirates who has intelligence 1
Debug Message:  Loaded Civ Vegans who has intelligence 10
Debug Message:  Loaded Civ Paridians who has intelligence 27
Debug Message:  Loaded Civ Jarkians who has intelligence 23
Debug Message:  Loaded Civ Peacekeepers who has intelligence 95
Debug Message:  Loaded Civ Sanderons who has intelligence 28
Debug Message:  Loading Colonies
Debug Message:  Loading RallyPoints
Debug Message:  Loading Ships
Debug Message:  Can't find ship type  in definitions
Debug Message:  Ship Peacekeeper R-4986 does not have a valid ship class in CalcTotalMoves. Setting moves to 0.
Ship Name: Peacekeeper R-4986 Owner: 34
Debug Message:  Loading Fleets
Debug Message:  Can't find ship type  in definitions
Debug Message:  Ship Peacekeeper R-6486 does not have a valid ship class in CalcTotalMoves. Setting moves to 0.
Ship Name: Peacekeeper R-6486 Owner: 34

This may be the problem. Those ships aren't set up properly.

Also, how did you get the Peacekeepers as a starting race? They're a Mega Event with different rules than the standard races. I suggest you remove them, and see if that helps.

I did get that event during the first part of the game before it crashed (my custom race found the galactic peace button and unleashed them). There are also several AI races that found precursor ships, while the dread lords had also already spawned and gone back to extinction.

I know it's not quite the same thing as being unable to start a game at all, but was hoping it'd be a similar bug and not a corrupt play through. I was about 12 turns away from finishing massive scale and putting the galaxy under my thumb, and now it's all for naught :') .

Best thing to do seems to just start again from scratch and hope the same issue doesn't crop up. If it does I'll try for a reinstall in case something is missing.

Thanks for taking a look see though, I appreciate it.

Please submit a support ticket here so we may further assist you: https://esupport.stardock.com/index.php?/Tickets/Submit 

Page not found 404.

I fixed it.

Sorry if I don't understand. When I click on the link it takes me back here. BTW love the profile pic. hehe

Never mind the prior post I tried it a second time and it worked. Thanks.

Now it tells me I have a invalid email or password. This is very frustrating and I will need no more help as I am giving up on Stardock. So much for GC3.

Are you attempting to login to the HelpDesk website? It has different credentials than you may use for Stardock.