no help from stardock

from Sins Forums

Have the digital download of Trinity. Shows up on the Gamestop " my games section " on my laptop.

I want to download on my other laptop so me and my sons can play together.
When I pull up the Gamestop on the other laptop no game shows up in the " my games section ".

I have sent E-mails with no reply. Called the phone number many times but can't get anybody to answer. :(

Anybody got any ideas of a solution?

Please don't just give me the email address of Stardock and say that can fix it. ;)

technical
9,054 views 10 replies
Reply #1 from Sins Forums Top

There's no other solution but to wait for Stardock support service to respond to your email. Just send the one email and wait.

I am sorry. What can a bunch of players do to solve something that's clearly on the side of sales of a company?

Fences - Organize your desktop icons today!
Reply #3 from Stardock Forums Top

What is your support ticket number and when did you submit it?

Reply #4 from Sins Forums Top

Quoting kryo, reply 3

What is your support ticket number and when did you submit it?

 

I don't know what a "support ticket number " is.

I just sent e-mails.

Reply #5 from Sins Forums Top

When you send email you receive a reply with support ticket number....

Keep in mind that if you send another email before you receive official reply (not one that gives you ticket number) you fall back to being last in the line....

Reply #6 from Sins Forums Top

 

OK!

Got it to download and ran into another problem! :rolleyes:

When trying to start the game it ask for the serial number, when given it says the account is already used by another account. >:(

 

Ticket ID #EFY-435-29078

 

Went through stardock.com this time rather than a general e-mail.

Hey, I didn't know. :blush:

Anyway, see how long it takes to get a reply. <_<

 

Thanks for the help! :congrat:

Reply #8 from Sins Forums Top

I don't have experience with other game studios but what I hear from others Stardock is one of best if not the best in these regards. 

Reply #9 from Stardock Forums Top

We try. 

Reply #10 from Sins Forums Top

+1 For stardock support