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If your systray dock is riding the failboat , click here

If your systray dock is riding the failboat , click here

Tracking ObjectDock systray issues

Hello.

No , I'm not calling the waaambulance. I just want to start a thread where you can post your issues with the Systray feature in ObjectDock . I would appreciate you post in the following format

OS version

Dock Version

Issue

Example

I have 2 machines

OS: Vista and XP

OD version:1.90a ( 538u ) Plus on both

Blank Systray docks on both machines.

73,619 views 102 replies
Reply #51 Top

Ok for anyone that upgraded from the full version to the lastest beta two things you can try.

1) Uninstall then reinstall to the beta version

2) Clear the cache, here are the instructions on how to do so:

Before doing any of this back up your settings.


-Open any folder on your computer (My Computer works, too)
-Open Tools->Folder Options (on Vista, hit F10 to see this menu)
-Under the 'View' tab, Click the "Show Hidden Files\Folders" option
-Click OK out of that dialog

Then go to Start>Run (or Start>Start Search in Vista) and paste the following:

for XP: %userprofile%\local settings\application data\stardock

for Vista: %userprofile%\AppData\local\stardock\

Delete any ObjectDock or ObjectDock Plus folders in this directory.

Next, you will have to go into the registry to delete a key. Do this by:

-Press the 'Windows' key and the 'r' key at the same time
-Type in 'regedit' and press enter
-Navigate to the key 'HKEY_CURRENT_USER\Software\Stardock\'
-If you see a listing for 'ObjectDock' click on it and press the delete key, click yes to the prompt that comes up.

Reboot your machine once again and then reinstall ObjectDock. Any settings within ObjectDock should be removed by completing this process.

To Restore Dock settings:
-Right Click on the dock and choose 'Dock Settings...'
-Click on the 'Themes' Section on the left side.
-Click the 'Load Previous Dock...' button.
-Choose the name you gave the dock when you saved it.

Please let me know whether this resolves the systray issue.

Reply #52 Top

I ran the procedure and it still doesn't work. :(

Reply #53 Top

Ok so we had a few people say that this did work for them and a few that didn.t We are testing to narrow down the trouble. In the mean time we still suggest that you turn off pre-release versions and "update" (ie back up to the last version of the software) until an update can be made. Of course this is still a beta version of the software so troubles like this will occur. Thanks for the heads up!

Reply #54 Top

Uninstalling and then reinstalling fixed the problem for me. I just used Impulse also, and made sure "Show Pre-Release versions" was Unchecked.

Reply #55 Top

Uninstalling a re-installing through SDC worked for me, though still at a loss as to why it suddenly lost the systray when I had not updated anything. o_O

Reply #56 Top

OK... I'm trying to move back to build 537. I've uninstalled, rebooted and am now in SC. I have selected v1.90i[b].020 and tried to install. I recieve an error. The log contains:


-- [Application] ----------------------------------------------------
Name:   Stardock Central
Path:   C:\Program Files (x86)\Stardock\SDCentral
Version: 2.54.524, build: 167

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows NT4, 6.0.6001 Service Pack 1
Display: ATI Radeon HD 4800 Series
Driver Version: 8.530.0.0
System Dir: C:\Windows\system32
Time / Date: 10:14:27 -- Tuesday, October 14, 2008

-- [Installing] -----------------------------------------------------
Server:  
http://sdc2.stardock.com
Server Dir: public
Network Id: sds
Name:  ObjectDock Plus
App Id:  odp
Installed: False
Version: 1.90i[b].020
Type:  beta
Reg Key: ObjectDock
Install Dir: C:\Program Files (x86)\Stardock\ObjectDock
Exe:  ObjectDock.exe
Last Updated: 10/05/2007

-- [Account] --------------------------------------------------------
First Name: xxxxx
Last Name: xxxxx
Email: 
[email protected]
Error:  
Attempt: 1 | The beta of the application you are attempting to download is not available.
Error:  Attempt: 2 | The beta of the application you are attempting to download is not available.
Error:  Attempt: 3 | The beta of the application you are attempting to download is not available.
Server:  Using other server
http://sdc1.stardock.com
Error:  Attempt: 1 | The beta of the application you are attempting to download is not available.
Error:  Attempt: 2 | The beta of the application you are attempting to download is not available.
Error:  Attempt: 3 | The beta of the application you are attempting to download is not available.
Result:  Installation failed (9)

So, now what?

Reply #57 Top

Well now that we are back to the previous beta if you have updated to that version and the error persists please uninstall the whole thing, restart, then reinstall the beta. Let me know if that works for you as I have it working on this end on Vista and XP.

Reply #58 Top

I'm not at the previous beta because SC can't find it to download it. I click the Install button in SC and after a few seconds I get an error saying that the download is not available.

:'(  

 

 

Reply #59 Top

when i used impulse to uninstall object dock plus, files were not found, so was unable to un-install the prog. received same error msg using sdcentral. object dock was not listed under vista installed progs. so i'm using as is until fix found. btw, i had not updated the prog (running latest beta), yet restarted one a.m. and my systray was gone. deleted dock & re-installed but no luck. running vista ultimate w/latest updates. possible recent auto-update cause prob w/ object dock? outside windefender updates, none on my system. any suggestions?

Reply #60 Top

I currently see version 1.91k[a].025. I think I'll give the uninstall/reinstall a try.

Reply #61 Top

Ok, impulse now dropped me back to 1.90.033 and regardless of "show previews" setting it doesn't change. My weather docklet doesnt work which implies a way too old version. Something's fishy... Or is it simply what you tried to tell me but I didnt quite comprehend? :)

Reply #62 Top

pland53

 

I read your responce but I am not sure I understand. Did you say that you lost the systray without updating? Since it sounds like a mess in there try uninstalling Object Dock then go check the directory to see if the files were totally removed. Restart your machine, then install through Impulse and not SDC. See if that works for you.

Reply #63 Top

Quoting SimpleSimon, reply 8
I'm not at the previous beta because SC can't find it to download it. I click the Install button in SC and after a few seconds I get an error saying that the download is not available.

 

 

 

 

Same here.

I've been using Objectdock Plus for over a year now and have been patiently waiting for things like the Startmenu problem to be fixed in a non beta release. Now with impulse's latest update my system tray icons and startmenu no longer work. I've tried reinstalling with no luck.

Very Frustrating!!!!!!

Reply #64 Top

Actually I've found no indication whatsoever of any update to objectdock at all. It simply stopped working overnight. Which also is implied by some people who hasn't even run impulse or stardock central at all, and also lost their systray. As far as I know there was no patch to vista that night that could explain it. The only thing I can imagine being a problem would be that the system clock somehow is involved in this, as that's the only thing I can recall actually changed between when my systray worked and stopped working (excluding the frequent updates to the impulse software).

EDIT My system info:

OS; Vista Home Premium x64 (Swedish), 3GB RAM, ATI HD3870 GPU

I run Norton Internet Security 2009. Could that be what our troubles has in common?

What other potential culprits might there be?

Reply #65 Top

Same for me. I didn't update or modify OD in any way. The system tray simply stopped working overnight.

The uninstall/reinstall method posted here did not work for me. I simply get a message that system tray and start menu functionality is not supported in 64-bit OS' now.

Reply #66 Top

Uninstalling OD+, doing a cleanup Seabass suggested and re-installing fixed the issue for me on my XP SP2 machine.  Will try on my Vista rig tonight.

Reply #67 Top

I was planning a complete stardock wipe with an aggressive mop-up and a dash of lemon, but since the plug was pulled on the affected beta I figure there's no point.

Reply #68 Top

I was planning a complete stardock wipe with an aggressive mop-up and a dash of lemon, but since the plug was pulled on the affected beta I figure there's no point.

I'm thinking there's something strange with what your seeing in Impulse. Object Dock Plus version 1.91k[a].025 Build 538 should show for you.  A couple of people have recently posted they can't find Build 537 in SDC.  The way I'm reading Chahk reply #66 de-installing Object Dock Plus then doing a cleanup as suggested by Seabass and lastly re-installing Build 538 with Impulse got OD Plus working again for him. 

Reply #69 Top

Hey BDBF it looks like the beta update (1.91k (a).025) has been pulled from Impulse.  It isn't showing for me.

Reply #70 Top

Quoting Philly0381, reply 19
Hey BDBF it looks like the beta update (1.91k (a).025) has been pulled from Impulse.  It isn't showing for me.

 

Yep we are narrowing the issue down but since it was the cause for the time being it is gone.

Reply #71 Top

Well, now that I've followed the Support advise in this thread, my ObjectDock Plus is completely hosed. Before I did any of this I simply had no SysTray.

WHERE CAN I DOWNLOAD THE PREVIOUSLY OFFERED VERSIONS OF OBJECTDOCK PLUS.

THESE VERSIONS ARE NO LONGER OFFERED VIA IMPULSE OR STARDOCK CENTRAL. I HAVE A PAID SUBSCRIPTION AND HAVE HAD THESE VERSIONS INSTALLED PREVIOUSLY. STARDOCK SOFTWARE DOES NOT PERMIT BACKING UP OF THE DOWNLOADED SOFTWARE, SO I NEVER HAD THE OPPORTUNITY TO ARCHIVE THESE PROGRAMS, FOR WHICH I HAVE A PAID SUBSCRIPTION.

THIS IS WHY UPDATES OFFERED ONLY THROUGH IMPULSE ARE EVIL.

Reply #72 Top

What are you on about? Just rightclick the app and choose archive, works just fine on installed software...

And you have all the software included in your subscription... Running a beta may result in unwanted effects, it's not what you paid for. You paid for access to the latest stable versions of object dock, having access to beta is just a bonus, it's not included in the price.

And give the guys a break, they're only human. It'll get fixed. You think they're just sitting there drinking coffee? I'm quite confident they are working as fast as they can to resolve this issue and supply you with that extra little piece of visual customizationcrack we all crave.

Reply #73 Top

What are you on about? Just rightclick the app and choose archive, works just fine on installed software...

So, how does that let me move backups of those programs to a CD or file server? Also, it's not exactly an intuitive way to archive software. I only found it about an hour ago. Doesn't help me now.

And you have all the software included in your subscription... Running a beta may result in unwanted effects, it's not what you paid for. You paid for access to the latest stable versions of object dock, having access to beta is just a bonus, it's not included in the price.

I had access to DIFFERENT versions that what are offered now. Offerred DURING my subscription. I still want to use them. I should be able to download any software that I was able to download previously. That is the whole point of a subscription.

And give the guys a break, they're only human. It'll get fixed. You think they're just sitting there drinking coffee? I'm quite confident they are working as fast as they can to resolve this issue and supply you with that extra little piece of visual customizationcrack we all crave.

How long has ObjectDock 1.9 been in beta? <sarcasm>If they aren't sitting around drinking coffee, I don't know what they're doing.</sarcasm> I know that it's difficult when things break, but I'm not asking for a fix. I'm asking to download the same software that I downloaded previously. The same software that their tech support suggested that I uninstall from my PC.

I've gone from having ObjectDock working, except for the System Tray, to having NO ObjectDock at all!

 

Reply #74 Top

I've gone from having ObjectDock working, except for the System Tray, to having NO ObjectDock at all!

Are you telling everyone here there is no version of Object Dock available to you at all?

Send a ticket in to [email protected] so they can address this, if that's the case.