I searched this site for answers but couldn't find them or someone in customer support to resolve this. There are several parts to this problem, but after looking for your phone number, calling for assistance, getting a canned auto response to send an email to support@stardock.com only to have Jira send a canned email to search this thread or submit a new message, so here I go again wasting more time just to get some freaking help. Jira didn't bother to answer regarding the refund or duplicate email I keep getting from you, so I wrote back asking, but you sure know how to make customers jump through hoops.
I included my receipts in the email I sent regarding my Start 11 and Window Blinds 11 purchase of April 15, 2023, plus my product keys dated today, April 17, 2023, that don't include the purchase for Window Blinds 11; but does show for Start 11.
I already have Window Blinds 10 and just upgraded my laptop to Windows 11, so purchased the upgrade for Start 11 and Window Blinds 11. I have access to the Start 11 download/product key but was first charged $9.99 for the upgrade bundle then $19.99 for Window Blinds Bundle.
I have searched for Window Blinds 11 in “My Downloads” and “Order History,” but the purchase is not showing up in my downloads and the order history shows that the order was completed April 15, 2023, with the order number but no download link or product key.
Please refund the $19.99 fee as this is an upgrade from Window Blinds 10 and provide the download link with product key.
I keep getting a duplicate email for each product I purchase or communication with Stardock. Please update your records to only send one email.
In the canned email from Jira, I am to provide you with the following info:
- Windows version/hardware specs - Windows 11 laptop
- Has the app ever worked - No I haven't been provided with a download link or product key.
- If you are getting an error, what is that error - N/A
- Exact steps to reproduce the issue, perhaps with screenshots/video to help illustrate your issue - I don't have screenshots or video for a product I haven't received yet.
I would appreciate some help this, but it is frustrating to repeat myself and not find info for the problems easily then get canned responses from "customer support," who hasn't been supportive so far. You might want to take a look at Amazon and how easy they make it to correct a problem, so customers keep coming back.
Gennine
