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Willag_mac
Willag_mac
Join Date 09/2018
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Multiple Crashes

Mostly when harvesting ore

September 23, 2018 10:31:03 AM from Star Control ForumsStar Control Forums

I have done all you have asked followed your list

 

it still does not work

 

I bought Strange Brigade last week and it runs without a hitch or having to follow a list that frankly needs a tech savvy person to follow

 

Fix this or give me a refund!

 

Willei

 

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

D:\BuildM_SCO_MainStage\Main_Stage\Apps\StarControl\Source\Main.cpp Line: 907

Swap Chain Present Failure:

(887a0005) Unknown error 0x887A0005

Device Removed Reason: Device Hung: (887a0006) Unknown error 0x887A0006

See C:\Users\Gamers\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Error:

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Willag_mac
sdrohan
Join Date 10/2012
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Reply #1 September 24, 2018 5:09:07 PM
from Star Control ForumsStar Control Forums

Hello Willag_mac,

Sorry to hear you are having trouble.

We are investigating a rare crash on some systems using NVIDIA display drivers (which you have).  If you receive this error, restarting the game usually resolves the issue. In the rare event that restarting doesn’t address the issue, playing the game at 1920x1080 resolution or lower graphics settings may provide a temporary solution

----------------
Sean Drohan
Stardock Customer Service Manager

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Willag_mac
Willag_mac
Join Date 09/2018
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Reply #2 September 26, 2018 6:31:51 AM
from Stardock ForumsStardock Forums

Hi Sean this does not solve the problem.

 

the game is very twitch when I land on tree covered worlds it only lasts about 1m  in space it appears stable and even on barren asteroids.

 

I have installed windows 10 to see if this was the issue but I am still plagued with crashes.

 

I am still one very unhappy customer!

 

Willag

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Willag_mac
sdrohan
Join Date 10/2012
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Reply #3 September 26, 2018 10:08:44 AM
from Star Control ForumsStar Control Forums

Quoting Willag_mac,
reply 2

I am still one very unhappy customer!

Totally understandable, Willag_mac.  We are also eagerly awaiting the results of working with NVidia to resolve the issue. 

In its stead, lower settings has seen many lessen the issue's frequency and impact.

I have posted a low settings file on the FAQ if you wanted to try it:

https://steamcommunity.com/linkfilter/?url=https://forums.starcontrol.com/491043/star-control-origins-support-faq

Thanks again for you patience here.

Sean Drohan
Stardock Support Manager

 

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Willag_mac
ZikuStark
Join Date 09/2018
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Reply #4 September 26, 2018 1:01:58 PM
from Star Control ForumsStar Control Forums

same problems here... first 3 to 4 hours of gameplay worked fine... but then the freezing / and crashing startet.

as soon as iam on a planet wich is not rock-like and small it seems i have  just 10 to 60 sec and ill get a frozen screen (sound is ongoing, vehicle can be moved, if i press [ESC] i hear the launch sound from the lander and then CTD...

(only appears on planets with a lot animals or trees or if they are the "bigger kind of planet" (espiacially planetswith alian [to talk with]).

 

i have worked myself throug the whold liste here: https://forums.starcontrol.com/491043/star-control-origins-support-faq

i ded EVERYTHING and then, i completely set up my PC... that means, i formatet my C drive, deleted EVERYTHING and fresh installed my WIN 10, and steam (and necessaries).

i really did not want to do that in my vacation... but well, it was worth a shot.

 

sooo FINALLY i startet the gamegame, loaded save, 15 sec on planet and a freez again... well great...

 

ill just stop playing here, and wait for a hotfix or a larger update, i have wasted like aslmost 20 hours to track this problem... and iam done with it, i just cant continue like that anymore...

 

maybe someone has a solution already.

or maybe someone will find one and post it here.

 

thx

bye and sry my englisch sux

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Willag_mac
sdrohan
Join Date 10/2012
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Reply #5 September 26, 2018 1:13:33 PM
from Star Control ForumsStar Control Forums

Quoting ZikuStark,
reply 4

maybe someone has a solution already.

Sorry to hear about the frustration (we share it).  Can you tell me if this helps:

Download the following settings.ini file:

https://cdn.stardock.us/support/uploads/settings.zip

Unzip that to:

\Documents\My Games\Star Control

and try to run the game again.

Let us know and thank you for your patience and help here.

----------------
Sean Drohan
Stardock Customer Service Manager

 

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Willag_mac
ZikuStark
Join Date 09/2018
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Reply #6 September 26, 2018 2:27:33 PM
from Star Control ForumsStar Control Forums

Thanks, i already have done this, wit the following resolutions 1080x1920 and 2 lower settings (cant go lower will get eye cancer). dosnt work for me either.

 

if you are interested im my PC specs, they are:

 

intel core i7 4770 3.40 GHz

32 GB ram DDR 4

Geforce GTX 680

samsung ssd 840 PRO series 1 tb with OS and game

 

so iam pretty sure it not the hardware.

 

greetings

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Willag_mac
sdrohan
Join Date 10/2012
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Reply #7 September 26, 2018 2:38:28 PM
from Stardock ForumsStardock Forums

Quoting ZikuStark,
reply 6

so iam pretty sure it not the hardware.

The SwapChain error you are getting is a result of the current NVidia driver - which we are working with them on.  The settings changes are to help mitigate the issue.

I would be interested to see if disabling VSync helped any further.

If you have trouble loading the game even to that point, you can edit it in your settings.ini (notepad) here:

\Documents\My Games\Star Control

vSyncEnabled = 0

Let me know and thanks for your patience and support.

----------------
Sean Drohan
Stardock Customer Service Manager

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Willag_mac
ZikuStark
Join Date 09/2018
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Reply #8 September 28, 2018 3:06:30 PM
from Star Control ForumsStar Control Forums

Hey sdRohan

 

due to forum post restrictions, i could not answer until now.

 

i used the settings like above, sadly i still get the freez-crashes while iam in the "lander interactions".

 

i really dont know what to do anymore.

 

the new nvidia treiber from the 27.09.2018 seems not to fix the problem either.

 

greetings

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Willag_mac
sdrohan
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Reply #9 September 28, 2018 3:19:51 PM
from Stardock ForumsStardock Forums

Quoting ZikuStark,
reply 8

due to forum post restrictions, i could not answer until now.

The email address associated with your forum userName does not appear to be the one you are using when you submit via the in-game pop-up crash reporter (I find no entries for it).

That said, if you open your runlog.txt from

\My Games\Star Control

and see 'SwapChain' errors, we are still waiting for the work with NVidia to provide relief for the issue.  If you do see that there, the lower settings files is to make it less frequent / severe. 

Let me know and thank you for your feedback.

----------------
Sean Drohan
Stardock Customer Service Manager

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Willag_mac
defiantone1981
Join Date 03/2006
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Reply #10 September 28, 2018 3:46:41 PM
from Star Control ForumsStar Control Forums

Crap...

I knew it was a driver issue.  Does an older build of the drivers work without this crash? What version where you guys using at Stardock for final Quality Assurance testing?

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Willag_mac
ZikuStark
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Reply #11 September 28, 2018 4:35:57 PM
from Star Control ForumsStar Control Forums

Hey sdRohan

 

right, the E-Mail linked via Steam is a different one, send it via PN.

 

here is my RunLog.txt

 

Star Control RunLog.txt

Build description: v1.01 (CL53103) - FinalRelease - CookAssets=Off - NetworkAPI=Steam - DX11   - OptimizeNitrousLibsForDebug=OFF

User: Ziku

INISettings:etermineVRAM dedicatedVideoMemory 2007MB dedicatedSystemMemory 0MB sharedSystemMemory 16350MB vendorID 10de deviceID 1180 

Downloading subscribed items

0 subscribed items found

Scene Mode: Entering MOVIE

Game Loop Mode: Entering LOADING

Scene Mode: Entering MOVIE

Scene Mode: Entering MAIN_MENU

Game Loop Mode: Entering MENUS

Scene Mode: Entering LOADING_POPUP

Game Loop Mode: Entering LOADING

Scene Mode: Entering SPACE

Game Loop Mode: Entering SPACE

Scene Mode: Entering PLANET_SCAN

Game Loop Mode: Entering PLANET

Info: GenerateStampInstances Rand Seed 8f08d29e

Scene Mode: Entering PLANET_REENTRY

Scene Mode: Entering PLANET_SURFACE

Nitrous Error: Swap Chain Present Failure:

(887a0005) Die GPU-Geräteinstanz wurde angehalten. Verwenden Sie GetDeviceRemovedReason, um die erforderliche Aktion zu bestimmen.

Device Removed Reason: Device Hung: (887a0006) Die GPU antwortet auf keine weiteren Befehle mehr. Dies liegt wahrscheinlich daran, dass von der aufrufenden Anwendung ein ungültiger Befehl übergeben wurde.

See C:\Users\Ziku\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

 

dont know if it helps.

greetings

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Willag_mac
ZikuStark
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Reply #12 September 28, 2018 4:41:30 PM
from Star Control ForumsStar Control Forums

cant send u a PN: ERR_BLOCKED_BY_XSS_AUDITOR

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Willag_mac
sdrohan
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Reply #13 September 28, 2018 4:47:44 PM
from Stardock ForumsStardock Forums

Quoting ZikuStark,
reply 11

See C:\Users\Ziku\Documents\My Games\Star Control/SwapChainPresentFailDump.xml for details

Thank you for this.

Regrettably, as you can see, its the SwapChain issue we are working with NVidia on.  We will let you know as soon as there is a solution.

Sorry for the delay and trouble.

----------------
Sean Drohan
Stardock Customer Service Manager

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Willag_mac
ZikuStark
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Reply #14 October 3, 2018 12:59:22 PM
from Star Control ForumsStar Control Forums

any news or updates so far? still unplayable for me

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Willag_mac
sdrohan
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Reply #15 October 3, 2018 3:43:36 PM
from Stardock ForumsStardock Forums

Quoting ZikuStark,
reply 14

any news or updates so far? still unplayable for me

None yet to report I am afraid.

----------------
Sean Drohan
Stardock Customer Service Manager

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Willag_mac
Razordreamz
Join Date 03/2012
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Reply #16 October 5, 2018 3:14:01 PM
from Star Control ForumsStar Control Forums

Mine was crashing quite a bit, I'll have to go look and see if it's the same issue. I do run an Nvidia card and am using the latest drivers.

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