I respectfully disagree.
Stardock Support and Sales, as well as the Admins, have always extended themselves to help me....even from half the world away.
If you had a problem with someone there I'd suggest you use the gripe line while remembering it usually takes two people interacting to create a problem...
I have to agree with DrJbHL the Sales and Support Staff at Stardock have always been helpful when I have had any sort of problems and with only one exception they were always cleared up within a couple days and that one occasion was my fault because I didn't respond with the information requested by support for 3 days. The Admins and the users of these forums are also of great help if you just take the time to answer the questions asked of you, some times you can fix your problem without a support ticket.