well said so far.
a newsletter you can sign up to or something and more info about the source of the problems would be nice.
of course i appreciate the hard work the stardock guys put into their games. you'll rarely see such a dedication elsewhere. 
but also as most of the EU customers, i think, being able to get the next update, was one important reason for the decision to buy the EU pack of the game. 
in which manner is stardock actually working on all that stuff? they created this new 2.0 update, which works fine on the normal versions of the game. now they are working on it, to make it somehow compatible with the EU Version?
thus, they would have slightly different versions of the 2.0/2.1 updates and will need different versions of future updates as well.
plus, impulse yet has to recognize the EU Version, for the later distribution of the update.
edit: (so far impulse has not recognized, that i have EU installed)
my question is, what exactly are the differences between the normal game and expansion packs installed and the Endless Universe Version? The game content, i'd think is almost identical. I think even the Dread Lord campaign was accessible from the DA-Load up in the EU Version! It is possible to play the DL campaign, if you start the DA Chapter in the EU setup.
edit:again: i'm only asking what differs (in respect of game features/content) an installation of Endless Universe, from an installation of the original GalCiv2 + DA + TA ?! This is something actually no where to be read. on the one hand in the GalCiv2:faq it is said that EU doesn't contain the base game. on the other hand, the dread lord campaign is included in the EU Version and i neither see any races or important features missing?
Which leads us to the question,
If the majority of the game content is identical, if the EU Version equals a normal Bundle of all 3 GalCiv2 games,
is there no way to write a Patch which transforms an EU Installation into a normal installation of GalCiv2+DA+TA replacing Windows Registry Keys/ executables and such? 
and all the little other things impulse needs to know, to recognize the game installed.
if the EU Version equals a normal Bundle of all 3 GalCiv2 games, there should be no politics involved, preventing this?
from my point of view, the EU version is nothing more, than a strange mixture of the expansion packs + the original game, being installed through one setup, instead of three. As i'd expect, localization is always taken into account, during the design phase of a game, so that EU contains no brand new file system or whatever to manage localizations either?
(as this would have been allready included in the normal versions of GalCiv2 , DA, TA and kalypso just made a few new xml files containing the translated text)
it is not about me, not being patient enough to wait for the update, i'd wait until christmas or the next year without bitching.
what i'm wondering about is, whether it wouldn't be lot cheaper for the stardock guys, to have the problems with the EU version solved, once and for all, instead of going through great difficultys each time an update, originally designed for the normal GalCiv2+DA+TA Installation, has to be modified to run with the EU versions as well.
As for bug fixes and support in general, wouldn't it be easier, if everyone is talking about the same game, the same source code, instead of ppl. talking about 2 different sides of the same coin.
If you read the statements of CariElf, you get the impression, that everytime they thought to have solved the problem in a couple of days/hours, a new more difficult one occurred.
I'm just wondering if EU is worth all the trouble, for them and for us, and whether there is no easier way to settle the problems within the game and with impulse.
As i have no clue, about how the software was build together to form this fragile EU Version, i can only speculate.
hopefully i didn't offend someone. i just wanted to share my thoughts.
wouldn't it be more effective, for bugfixing (and support in general) as well, to merge the versions together?
again, i don't know how stardock is working on the issues, nor how big the differences of those two versions are,
i just thought, it might be a more effective approach, as once the EU version gets replaced with a normal install, at least the v2.0 update and future patches/updates should work, with no additional code fixing and divided project management necessary. (install EU from DVD -> Convert it -> update 2.0 ...-> another satisfied customer)