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Dell Customer Support

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Dell Customer Support

from JoeUser Forums
Who here has been a victom of bad Dell support? Just wondering because I read a CNET blog report on it about the India workers complaining about the job. (and how it sucks butt)

I have never really used Dell support for anything really. The only thing I noticed was that they gave my sister a 128 RAM instead of 256RAM (but I didn't notice until it was too late (it was a free upgrade deal))

Anyone having, or had issues with Dell? No issues with Dell?
114,498 views 31 replies
Reply #26 from WinCustomize Forums Top
Another thing if someone could clarify it for me: I've heard that Dell doesn't actaully manufacture their own products, but rather imports Chinese/Taiwanese parts, put em together, slap their label on and sell em for a couple 100 bux more than their actual price. In all fairness, most, if not all companies follow this practice of importing parts from other places, but Dell seems to have acquired a notoriety for being exemplary in this convention.


I read somewhere that all the big PC makers do this.
Reply #27 from WinCustomize Forums Top
I don't mind profit of 100 dollars... my point is customer service. Although it would be very interesting how, or who rather, they import their materials from.

I really wanted to get 2 Dells. One was going to be a deskop workstation and the other a laptop with wireless ability.

I just don't want to spend almost 3000 investin money when I barely have any to waste and then have a computer that doesn't work.
Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #28 from WinCustomize Forums Top
I'm a big fan of Dell.... I like their systems, and they seem to do pretty well customer-service wise as well.
Reply #29 from WinCustomize Forums Top
Another thing if someone could clarify it for me: I've heard that Dell doesn't actaully manufacture their own products, but rather imports Chinese/Taiwanese parts, put em together, slap their label on and sell em for a couple 100 bux more than their actual price. In all fairness, most, if not all companies follow this practice of importing parts from other places, but Dell seems to have acquired a notoriety for being exemplary in this convention.


Yea , Most companies do that
Reply #30 from WinCustomize Forums Top
I just got my laptop back today. DHL picked it up (in Massachusettes)at 7:38pm on Monday night, delivered it to Texas by 4:30am the next (Tuesday)morning, had it back in their hands after Dell fixed it by 5:30am and it arrived today at 10am.They replaced the LCD screen, the cover, LCD front Bezel, and updated the system bios. They did that in an hour. It doesn't get much better than that, but again, I paid for it in advance.
Reply #31 from WinCustomize Forums Top
Developer joeKnowledge...I'm completely happy with my Dell PC and have no regrets at all about my purchase. I've also not had any serious problems that would deter me from ever buying another Dell. But Dell customer support is seriously lacking in knowledgable tech support. IMO