Hi WisIndixie,

Thanks for posting and sorry to hear about the trouble. 

Looking into your account, there had been a spelling error when you first registered your recent purchase of the Fences Annual Subscription.  This would have caused an issue when trying to activate the Fences 6 software. 

To resolve this, I've restored this license to your Stardock account.  Please use our retrieval service with the link below to ensure you're using the proper installer for the corresponding key:

• http://www.stardock.com/support/productkeyretrieval

Once you download and install Fences 6 from the link above, your Fences Annual Subscription key can activate it. 

If you need to access your Stardock account, you can also access your products, order history, subscriptions management, etc., from here:

• https://store.stardock.com/myaccount

Please let us know if this helps and if you have any other questions.

Best regards,

Adam McGuinness
Stardock Support Specialist