Version 3.5 Mouse/trackball scroll wheel way to fast

from Stardock Forums

I have version 3.5 and when I go to another computer and try to use my Logitech Trackball scroll wheel the speed is uncontrollable. I use  to navigate in windows, to scroll up and down for example. but a simple short movement results looks like I am spinning the wheel like a Deamon. I do not really want to uninstall and try version 4 if it has the same issue. any help would be great it is sad if I have to pay to upgrade for this issue. 

mouse scroll uncontrollable multiplicity
2,123 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top


I have version 3.5 and when I go to another computer and try to use my Logitech Trackball scroll wheel the speed is uncontrollable. I use  to navigate in windows, to scroll up and down for example. but a simple short movement results looks like I am spinning the wheel like a Deamon. I do not really want to uninstall and try version 4 if it has the same issue. any help would be great it is sad if I have to pay to upgrade for this issue. 

This reads like you need to control it at the mouse level, not anything in MP

Sean Drohan
Product Lifecycle Manager

 

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Reply #3 from Stardock Forums Top

Hey Sean, no has nothing to do with the mouse, I have two identical Logi Trackballs, one is used with this software one is used on a work computer.  I can swap them same result. It is only noticeable on the machine that it is not connected to, on the primary where it is physically connected the scroll works fine, but when I go to a  KVM machine that is where the scroll has issues.

Reply #4 from Stardock Forums Top

Quoting markofearth, reply 3

Hey Sean, no has nothing to do with the mouse, I have two identical Logi Trackballs, one is used with this software one is used on a work computer.  I can swap them same result. It is only noticeable on the machine that it is not connected to, on the primary where it is physically connected the scroll works fine, but when I go to a  KVM machine that is where the scroll has issues.

Multiplicity just sends the wheel message from one computer to another so it should actually the same on both.

I would suspect if the Logitech software was not running on the primary that it works as expected as sometimes these additional helper apps detect the foreground app and send arrow keys instead or multiple messages.

Also check the OS settings for wheels in case the Logitech ignores this but input from MP is respecting it.

I do not recall hearing reports of this before, though trackballs are not overly common.

Reply #5 from Stardock Forums Top

Quoting Neil, reply 4

Multiplicity just sends the wheel message from one computer to another so it should actually the same on both.

I would suspect if the Logitech software was not running on the primary that it works as expected as sometimes these additional helper apps detect the foreground app and send arrow keys instead or multiple messages.

Also check the OS settings for wheels in case the Logitech ignores this but input from MP is respecting it.

I do not recall hearing reports of this before, though trackballs are not overly common.

Meaning, make sure the trackball software in on each PC.

Sean Drohan
Product Lifecycle Manager

Reply #6 from Stardock Forums Top

Yes that did it! I did not realize I did not have the software installed as when the mouse was on the machine there was never an issue. Thanks!

Reply #7 from Stardock Forums Top

Quoting markofearth, reply 6

Yes that did it! I did not realize I did not have the software installed as when the mouse was on the machine there was never an issue. Thanks!

You are most welcome.

Sean Drohan
Product Lifecycle Manager