Need Help Upgrading License

from Stardock Forums

I've been a Multiplicity user for years, but recently decided to upgrade to 4 PRO. I purchased the license and then realized that I only purchased the regular version and I need the PRO version. I've reached out to Support, but no response from them, so I thought I might post here. I'm trying to figure out if I need to request a refund and then purchase the PRO version or if there is a way I can pay the difference between the regular version and the PRO version. I really need to use this app, but I don't want to activate the license key in case that limits my upgrade or refund options. If someone from Stardock monitors these forums, could you please give me a hand? TIA.

multiplicity
1,519 views 10 replies
Reply #1 from Stardock Forums Top

The lack of response from anyone with Support is pretty disappointing. I first began using Multiplicity in 2005 when I was working a contract overseas, so that makes 20 years now. Thankfully I've never really needed any support, but when I do, these folks are nowhere to be found. 

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. And, sorry, for a little late respond. Since this is more toward account question. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant

Offworld Trading Company
Reply #3 from Stardock Forums Top

I don't believe Stardock has the ability for you to pay the difference. Please request a refund here.

Stardock Support Options - Account Mgt. or Purchase/Refunds
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/-1

Choose "Refunds" and describe your problem.
Supply all the documentation you can.
Make note of your ticket number and don't resubmit as it will kick you to the back of the queue.

Then purchase the Pro version from the Stardock site.

NOTE: Please remember this is the Holiday season and employees are taking time off. Also, the Northeastern United States, where Stardock is located, are experiencing a severe Winter storm.

Reply #4 from Stardock Forums Top

Hello, thanks for the reply. I did open a ticket and never received a response. The ticket number is: SSN-95820

Reply #6 from Stardock Forums Top

Quoting TripleA777, reply 4

Hello, thanks for the reply. I did open a ticket and never received a response. The ticket number is: SSN-95820

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

Good morning, I'm on day 3 now of not being able to use an app that I normally use for 10-12 hours a day, 5 days a week. Is there anyone available who can assist?

Reply #9 from Stardock Forums Top

Hello again, someone from Support responded to my ticket and is arranging to process my refund. I just purchased 4 PRO and it works great. Thanks again and Merry Christmas.

Reply #10 from Stardock Forums Top

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant