HERE WE GO AGAIN--BOUGHT NEW LICENSE & IT STILL WON'T WORK

WASTED ANOTHER HOUR

from Stardock Forums

I bought a new license for START11 and it still won't work with the new license number.  Says it's an invalid license.

I can't activate through the Internet because it says the BRAND NEW LICENSE IS INSTALLED ON ANOTHER COMPUTER!

why can't i activate the new license?  This happened to me before and here we are again!

Moved to Account and Activation Help area

stardock software accounts and activation help
848 views 3 replies
Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Perhaps you're having an account issue. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant

Siege of Centauri
Reply #3 from Stardock Forums Top

beatlesjunky, you are trying to activate Start11 v1.  I suspect you really want to install Start11 v2, yes?

To do so, use the installer that came with the purchase (should be on your receipt).   Even the trial can be activated with the key that should also be on your receipt

https://www.stardock.com/products/start11/download-trial

Your orders page will have it as well, you can get to it from here (Start11 v2 wont show on your registrations until you activate it). 

https://store.stardock.com/myaccount/products

Sean Drohan
Stardock Product Lifecycle Manager