Start11

upgraded 5 pack v1 to v2

from Stardock Forums

I upgraded my 5 pack Start11 v1 to v2, everything was fine, my account said I had 5 licenses, and I had it installed on 3 computers, last week I went to install it on a 4th computer and it said License was used up, I checked my account, and it has the 3 v2 installs I had done previously, but now says I only have 1 License, not 5 and will not allow me to install a 4th copy. 

Mike Hoida

Moved to Account and Activation help area

stardock software accounts and activation help
898 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. First, please use this guide to review and manage your activation. https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations. Do let us know if you still need our assistance.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Like I said in my 1st message, I already checked my stardock account, it originally said I had 5 license when I upgraded my 5 pack to v2, I upgraded to start11 v2 on 3 computer's. They all 3 currently show up on my stardock account as licensed for v2. But now the start11 upgrade to v2 says I only have 1 license. Not 5.

The Political Machine 2024
Reply #3 from Stardock Forums Top

Hello,
Look like account issue, please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant