Unable to activate PDF Pro 3 after fresh system install.

from Stardock Forums

I have previously sent a request for assistance with activation of PDF Pro 3 after a fresh install of Windows 11. 

I am more than a little annoyed that I was not given the curtesy of a reply. I have purchased a lot of your products and have never seen there is a limit to the number of times it can be installed, even on the same hardware. My previous request was ignored and this reflects very poorly on Stardock's treatment of it's good users customers.

I would appreciate at the very least a response to this email so I can consider switching to another product and review my continued use of Stardock software.

Thanks in anticipation of your time and assistance.

Ken McFall 

stardock software
962 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. From what I know Stardock does not have a software name "PDF Pro 3". I believe this product is from Ashampoo. For any technical issues, Stardock is only reselling Ashampoo software.

For any product support, please see: https://support.ashampoo.com/hc/en-us 

 

Kind Regards,

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

II'll own up....

To my horror I had sent the email in error. Instead of sending it to Ashampoo I had an OAP moment, a brain fart, a Doh Homer Simpson moment call it whatever you want... My humiliation is total.

Please accept my apology for the error.

Once again...

Kind regards for your time and assistance.

Ken McFall

Groupy 2 - Organize multiple applications into grouped tabs on your Windows desktop
Reply #3 from Stardock Forums Top

Glad to help in anyway I can.

Thank you,

Basj,
Stardock Community Assistant