Upgrade to 4 Audio Issues

from Stardock Forums

I have been using Multiplicity for a very long time, and paid for the upgrade to 4 in order to continue to support your work. I obviously have a multi-system / multi-screen setup, and use one of my older boxes for email / chat / slack / discord etc, but also to listen to audio books or stream music while I work. Since upgrading to 4, the audio will 'cut out' at very odd intervals without a given pattern. In order to 'fix' the issue I will click the Multiplicity Audio icon in the system tray to 'disable' streaming audio, then click it again to 'enable' streaming audio and everything is fine. This issue did not occur with my '3' version, as it ran for many years on many systems without problems. 

multiplicity audio
7,934 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Reply #2 from Stardock Forums Top

I myself have seen some audio sending issues that we are investigating.

Sean Drohan
Stardock Product Lifecycle Manager

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Elemental: Reforged
Reply #3 from Stardock Forums Top

Looking forward to this being corrected. Audio was the main reason I considered this software and when it didn’t work in my trial I went a different route. If this gets resolved (and if I’m able to test again after) I would much rather go with this.

 

(I too would have audio cut out. I would open the settings for audio, change the quality off current and back and without saving would immediately work again. Oddly it seemed to work longer if I DIDNT save the changes and just left settings open)

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Reply #5 from Stardock Forums Top

Hello,

We have this under review and have updated our log on the issue.  

Internal Ref: ODNT-9908

Thank you and best regards,

Adam McGuinness
Stardock Support Specialist