KVM full screen not working

from Stardock Forums

Hey all,

I'm having this issue with the KVM window. After adding the computers, they show fine within the program and also they show on the sidebar, but they won't show in the main KVM window. I've tried numerous versions of 4 including the newest one. I am on Win 11 and did have this working fine previously on the same computer before I had to reinstall. Any help would be greatly appreciated. :)

multiplicity
20,665 views 26 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top


I'm having this issue with the KVM window. After adding the computers, they show fine within the program and also they show on the sidebar, but they won't show in the main KVM window. I've tried numerous versions of 4 including the newest one. I am on Win 11 and did have this working fine previously on the same computer before I had to reinstall. Any help would be greatly appreciated.

It looks like you are assuming that 'Launch KVM connection screen' is what you would use to launch an already configured KVM connection - it is not.  That option is for ad-hoc connecting to something that is not already configured - a one time connection for example.

If that is what you were doing, double-clicking the configured connection does work to open the connection, yes?

Sean Drohan
Stardock Product Lifecycle Manager 

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Reply #3 from Stardock Forums Top

Quoting sdrohan, reply 2


It looks like you are assuming that 'Launch KVM connection screen' is what you would use to launch an already configured KVM connection - it is not.  That option is for ad-hoc connecting to something that is not already configured - a one time connection for example.

If that is what you were doing, double-clicking the configured connection does work to open the connection, yes?

Sean Drohan
Stardock Product Lifecycle Manager 

Sorry if I don't understand. But the KVM connection screen used to work without issue to all of my computers before exactly the same as using the side bar. My question is what is the KVM connection screen used for then? It doesn't make sense if the user would use that screen for temp connection use and then need to open the main program to access perm KVM connections. Let me know if I'm understanding this correct, but it did work as I thought it was intended until my recent reinstall. 

Reply #4 from Stardock Forums Top

I have left a screen below after I imaged back to last month. This is how this screen looked previously and was always working this way. I would simply press the hotkey set to + and bam there were my computers. So was this just a glitch the whole time that it was working this way? If so couldn't you implement this because it's much better than using the sidebar in my opinion. :)

Reply #5 from Stardock Forums Top

Unselect this

Sean Drohan
Stardock Product Lifecycle Manager

Reply #6 from Stardock Forums Top

I guess I had the same misunderstanding as ff hash, since I'd been using the task bar icon (right-click on "KVM Mode...", then select the client) to connect for as long as I've been using Multiplicity.  The configuration change from sdrohan fixes the issue for me.  I'm a little confused *why* it works since the client PC is always on when I try to connect, but either way I'm glad to have the "right-click, then select" option back.  |-)  

Reply #7 from Stardock Forums Top

Hi all,

Thank you all for posting.

Quoting Dwhyte, reply 6

I'm a little confused *why* it works since the client PC is always on when I try to connect

In investigating, we have found something we expect to be addressed in future update.

Internal ref: ODNT-9602

Best regards,

Adam McGuinness
Stardock Customer Support Specialist

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Reply #8 from Stardock Forums Top

Hello again,

We've addressed the preview window when that "Only show computers which are powered on" button is selected.  For the fix, you can find it in the recent beta release of the program.  We encourage you to give it a try and let us know what you think.  

For instructions how to get the latest Beta, and additional details and feedback, please see:

Thanks again and best regards,

Adam McGuinness
Stardock Customer Support Specialist

Reply #9 from Stardock Forums Top

I don't know if this problem is related, but, I have no KB or mouse control most of the time when I remote into my machines. Sometimes it works, most of the time it doesn't.

Reply #10 from Stardock Forums Top

Quoting Abisnabidam, reply 8

Hello again,

We've addressed the preview window when that "Only show computers which are powered on" button is selected.  For the fix, you can find it in the recent beta release of the program.  We encourage you to give it a try and let us know what you think.  

For instructions how to get the latest Beta, and additional details and feedback, please see:

Adam McGuinness
Stardock Customer Support Specialist

Thanks for this. I installed it over 4.01, but it didn't make any difference unless I need to uninstall the previous version entirely? Upon turning on "show computers powered on" button, they disappear again. One last thing I noticed, when it did work the screen would show the other computer's activity instead of just the symbol. If you check my previous post above you'll get what I mean. I appreciate your work and help.

Reply #11 from Stardock Forums Top

Quoting ff, reply 10

Thanks for this. I installed it over 4.01, but it didn't make any difference unless I need to uninstall the previous version entirely? Upon turning on "show computers powered on" button, they disappear again. One last thing I noticed, when it did work the screen would show the other computer's activity instead of just the symbol. If you check my previous post above you'll get what I mean. I appreciate your work and help.

You want to ensure you installed the 'Beta' and do so on ALL MP PCs

If you have, please try to reinstall it again, making sure that after you reboot, that MultiplicityConfig.exe is 4.0.1.1

Sean Drohan
Stardock Product Lifecycle Manager

Reply #12 from Stardock Forums Top

No luck. I installed on all 4 other PC's however when only show powered is unticked they all disappear.

All the computers are connecting now. It turned out the last 2 needed to be connected via IP. Still having issues with the above. The last part is just fixing the connections window so we can see the previews on the screen like the side bar like it was before. :D

I appreciate all the help.

Reply #13 from Stardock Forums Top

Quoting ff, reply 12

No luck. I installed on all 4 other PC's however when only show powered is unticked they all disappear.

All the computers are connecting now. It turned out the last 2 needed to be connected via IP. Still having issues with the above. The last part is just fixing the connections window so we can see the previews on the screen like the side bar like it was before. :D

I appreciate all the help.

Can you confirm MultiplcityConfig.exe is 4.0.1.1?

Reply #14 from Stardock Forums Top

Quoting sdrohan, reply 13

Can you confirm MultiplcityConfig.exe is 4.0.1.1?

Yep. Checked all 4 computers and they're all running 4.0.1.1. I double checked to be certain. They all connect fine but the button has to be ticked. Also they don't show the previews as mentioned above. Let me know if you need me to do/ test anything, I'm always happy to help if needed. Thanks again. 

Reply #15 from Stardock Forums Top

Quoting ff, reply 14


Quoting sdrohan,
reply 13


Can you confirm MultiplcityConfig.exe is 4.0.1.1?



Yep. Checked all 4 computers and they're all running 4.0.1.1. I double checked to be certain. They all connect fine but the button has to be ticked. Also they don't show the previews as mentioned above. Let me know if you need me to do/ test anything, I'm always happy to help if needed. Thanks again. 

Can you check mprdp64.exe too assuming you are using an intel/AMD 64 bit CPU.  The digital signatures tab should have a signature in March too.

It sounds like that file was not replaced on the primary correctly.

Reply #16 from Stardock Forums Top

Quoting Neil, reply 15

Can you check mprdp64.exe too assuming you are using an intel/AMD 64 bit CPU.  The digital signatures tab should have a signature in March too.

 

It sounds like that file was not replaced on the primary correctly.

Computer downstairs which is secondary says 4.0.1.1 I'll check the primary computer soon as I go upstairs and report back. 😀

Reply #17 from Stardock Forums Top

Actually it might be the last day of Feb for signing, not March.

Reply #18 from Stardock Forums Top

I hope this helps. :D

This is from the primary computer, but the other 4 also match.

Reply #20 from Stardock Forums Top

Quoting Neil, reply 19

What exact cpu does the primary computer have?

Ryzen 5700X3D

I thought I would mention, the screenshots that I posted above when this was all working fine were from the exact same processor and system config. This has only changed in the last update, possibly 2 updates.

Reply #21 from Stardock Forums Top

Hello, I just wanted to see if there has been any news on this issue? 

Reply #22 from Stardock Forums Top

Quoting ff, reply 21

Hello, I just wanted to see if there has been any news on this issue? 

Everything we have tested internally and from other feedback

https://forums.stardock.com/534990/get;3963942

...the beta fix worked.

If you have not already, run the purge \ reinstall on ALL MP PCs

https://support.stardock.com/space/SHC/1347158073/Multiplicity+purging+and+re-installing

Sean Drohan
Stardock Product Lifecycle Manager

Reply #23 from Stardock Forums Top

Thanks,

I followed this, uninstalled all computers, ran the purge tool as Admin on all machines, reinstalled and this time only added 1 machine and already it is doing the same thing. It won't show the computer unless the option is unticked.

Here is a screen to show that I've only added one computer. What's interesting is everything worked fine only 2 updates ago. The screen I took above was from 4 beta 3 when it was working. This is what I'm getting now below.

Reply #24 from Stardock Forums Top

Quoting ff, reply 23

Thanks,

I followed this, uninstalled all computers, ran the purge tool as Admin on all machines, reinstalled and this time only added 1 machine and already it is doing the same thing. It won't show the computer unless the option is unticked.

Here is a screen to show that I've only added one computer. What's interesting is everything worked fine only 2 updates ago. The screen I took above was from 4 beta 3 when it was working. This is what I'm getting now below.

If you installed the beta, I am at a loss, ff hash...

Sean Drohan
Stardock Product Lifecycle Manager

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Reply #25 from Stardock Forums Top

This may not be pertinent to your problem(s), but, I was having great difficulty getting Multiplicity to control the remote machines. I could get the video OK, but no KB or mouse control. Sometimes it worked, but mostly not. On a whim, I brought up file explorer and clicked on network. The remote computers were not listed. I did a refresh of the network and one of them appeared. The other machine appeared on the network AFTER I shared a folder on the remote machine. After both machines showed up in the network area of file explorer, Multiplicity worked OK. I then had full KB and mouse control over the remotes. I think the control paths of Multiplicity may be linked to whether the Win OS can actually "see" the machines on the network. It appears that other remote control software uses UDP type protocols and not IP oriented protocols. Addressing the machines via MAC addresses rather than IP/netbios/.etc would be desirable.

Just an observation here. Also, Multiplicity seems to go to sleep after a while and won't work until you do a restart of it from the task bar icon on the right side of the task bar. Again, just observations from my machines.