Game doesn`t work / want a refund

from Stardock Forums

Hey there,

i try to enjoy your game, but i receive several crashes without any error message. After 10-25mins, the game crash to desktop. That doesn't work for me, sorry. Could u give me a refund, pls.

And yes, i already updated all my drivers, deactivate my antivirus program and so on... 

Nice to hear from u and wish u all the best

Sorry for my english :)

sins of a solar empire ii
8,451 views 12 replies
Reply #1 from Sins2 Forums Top

Have you tried disabling 'Variable Refresh Rate'

Sean Drohan
Stardock Product Lifecycle Manager

Reply #2 from Sins2 Forums Top

I think if you like the game, there's no need to ask for a refund for a technical issue. The ideal would be to wait for an update that fixes the bugs, or wait for technical support to help you with the problem.

Sins of a Solar Empire: Rebellion
Reply #4 from Stardock Forums Top

Hey, Thx.

I tried this but it doesn´t work for me.

I also try to set all my settings to the lowest. My random CTD appear like bevor. Every 10-25mins.

Is there a problem to recive a refund?

greetings

Reply #5 from Stardock Forums Top

Can I get you both to try what is detailed here?

https://steamcommunity.com/app/1575940/discussions/5/7026264836514601336/?tscn=1724624475#c4427688336539742666

Sean Drohan
Stardock Product Lifecycle Manager

Reply #7 from Stardock Forums Top

Quoting LORD901, reply 6

I follow the instructions but it doesn´t work.

Could i please get a refund?

If you purchased on Steam, only they can refund the purchase.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #9 from Stardock.net Forums Top

LORD901 - did Steam support say that? They only say that possibly if you're way past the 2 hour mark.

Also, can you maybe share DxDiag? See here for how to run and save DxDiag. For sharing the resulting DxDiag.txt file, you can use stuff like Google Drive, Proton Drive or even via OneDrive.

DxDiag has relative decent information on what exactly happened, and for those who have experience with it it's a somewhat decent way to tell what happened. It isn't the full set of data (that should be shared with Stardock's dev team via game's logging system) but for a quick reference it works.

Reply #11 from Stardock Forums Top

After trying severel times to get a refund from steam i give up.

Yes i habe a bit more then 8h of gametime, i try my best to enjoy it but the CTD appear randomly.

No i have enough, steam doesn´t help me and the devs here can help me also.

I deinstall it and have to accept, that i wasted more than 40€

Reply #12 from Stardock Forums Top

Quoting LORD901, reply 11

After trying severel times to get a refund from steam i give up.

Yes i habe a bit more then 8h of gametime, i try my best to enjoy it but the CTD appear randomly.

No i have enough, steam doesn´t help me and the devs here can help me also.

I deinstall it and have to accept, that i wasted more than 40€

Please run this and follow the directions when complete, please.

https://cdn.stardock.us/support/uploads/Sins2Support.zip

Sean Drohan
Stardock Product Lifecycle Manager