Sort by Drag and Drop doesn't work

Another problem. When I try to move the "Enshrouded" link to the end, the following happens:

Hello,
Sorry to hear you are having issues. I can not reproduce your issue on my system. Need to know few things.

1. You on Windows 10 or 11? Need its full version number. Please use Winver.exe
2. Fences version installed.
3. What is your sort setting?

For reference refer my short video below.

Thanks
Basj,
Stardock Community Assistant.

I am using Windows 10 Pro 22H2 and Fences 5.04. No sorting rules. In the game fences are 70 shortcuts. It still seems to work up to 60 objects. From then on fences causes problems.

I set my desktop with a 78 icons Fences. But, I still can not reproduce your issue on my system. But, I am on Fences V5.51 Beta.

Refer screenshot below. I manage to manually put those Browsers shortcut without issue.

Would like to suggest for you to update to version 5.51. Should be available in your Account product download page.

Thank you,

Basj,
Stardock Community Assistant

I have the same problem with version 5.51. From the 61st link, I cannot set a new link to the last position. I have 6 links in a row.

I have now created a new fence and moved the shortcuts here. The problem starts with 6x9 rows (63 shortcuts).

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Beta version 5.51 also has a new problem. After creating a test Fences and then loading a backup, I get the following error message:

You can backup your layout snapshot using this guide: https://support.stardock.com/space/SHC/1331494954/How+do+I+back+up+Fences+snapshots%3F

Thank you,

Basj,
Stardock Community Assistant

I'll have a look at it later. Have you tried to recreate my problem with 6x9 rows?

I tested with 6x9 but no issue on my system to move to the end.

Thank you,

Basj,
Stardock Community Assistant

I have completely uninstalled fences and used the batch file "Purge_Fences.bat". Then I restarted the PC and installed the new version 5.51. Nothing helped. All the effort was in vain.

Please try cleanboot: https://forums.stardock.com/486084/fences-support-faq#cleanboot

Thank you,

Basj,
Stardock Community Assistant

"Clean Boot" does not bring any change. Depending on the width of the fences and a certain number of links, the system may go wrong.

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

A short video which illustrates the problem better.

Google Drive: Video

Thanks for the video, just curious, if you click and drag the "Neighbours back from hell" icon and move somewhere else. Does that work?

Thank you,

Basj,
Stardock Community Assistant

Hi Thomas,

I've reproduced the issue and logged it internally for us to look into. 

Internal Ref: ODNT-8071

One thing I've noted that might be useful for you, is that it didn't seem to occur when the Fence was arranged in rows longer than 6 shortcuts.  Adjusting/resizing seems to work.

Thank you much for the feedback,

Adam McGuinness
Stardock Customer Support Specialist

I tried that too. At first it looked like it would help. But then this problem also occurred with wider rows.

Thank you very much, I hope the problem can be fixed.

Any news?

Nothing yet on this one.

Thank you,

Basj,
Stardock Community Assistant

Hello @SD_McGuinness, now I'm a bit disappointed. I was hoping for a new version that would finally fix the error. And then the same error also exists in Fences Ver. 5.53. The shortcuts still cannot be sorted by hand using drag and drop.

Sorry to hear that, thomas-k.  I've gone ahead and noted in the logged issue that you're still experiencing this in 5.53.

One of the main functions of Fences is to organize the many shortcuts on the desktop. Manual sorting of shortcuts still does not work with the new version 5.54. It can't be that difficult to finally fix the problem.

The annual subscription has been running for six months and one of the main features still doesn't work.

Can't troubleshooting be prioritized?