Game won't Launch

March 21, 2024 11:08 AM from

Hello,

Today I bought this game and I installed it and when I clicked play, the launcher started. When I click play on the launcher I see a popup briefly and then the game crashes.

Things I have tried:

- verified the games folders through Steam.
- restart the pc
- installed latest drivers (nvidia)
- reinstalled microsoft visual C
- moved game to a different folder through Steam.
- Run the game as administrator

I am currently trying to reinstall the game all together. I submitted my crash report under the e-mail: [email protected] several times.

Can you guys help me please?

galciv iv support

13,402 views 10 replies

Reply #1 March 21, 2024 11:20 AM from

GalCiv4 Forums Top

Reinstalling the game didn't help. This is my debug.err file:

Debug Message: Current Time UTC: 03-21-2024 15:19

Debug Message: Version 2.4, Build #54, last updated on: 03-21-2024 15:57

Debug Message: Product Version 57.8.62.1

Debug Message: ExecutableSize: 39052560 B, (38137 KB)

Debug Message: Steam Build

Debug Message: Working Directory: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations IV

DebugMessage: Memory at startup:

AppMemory: 453488640 bytes

MemoryLoad: 17 percent

TotalPhysicalMemory: 34287628288 bytes

AvailablePhysicalMemory: 28116422656 bytes

TotalPageFile: 44756611072 bytes

AvailablePageFile: 36354166784 bytes

TotalVirtualMemory: 140737488224256 bytes

AvailableVirtualMemory: 140732400799744 bytes

AvailableExtendedVirtualMemory: 0 bytes

Debug Message: Attempting to Login to Steam.

Debug Message: Successful Login to Steam.

Debug Message: LANGUAGE: Matched language id 0

Debug Message: LANGUAGE: Setting language to 0

Debug Message: Initializing DLC status. Online: 1

Debug Message: Supernova Owned: 1 Installed 1 Enabled by default: 1

Debug Message: TalesOfCentauron Owned: 0 Installed 0 Enabled by default: 1

Debug Message: Finished initializing DLC status

Debug Message: Personal folder located at C:\Users\jjpke\OneDrive\Documenten

Debug Message: Initializing data directories

Debug Message: Checking if data bins needs to be rebuilt.

Debug Message: Loading options binary

DebugMessage: Force Clean generated files: 0

Debug Message: Attempting to login using persistent auth.

Debug Message: EOS SDK Log Message: No existing persistent auth credentials were found for automatic login.

Debug Message: [EOS SDK] Login Failed - Error Code: EOS_InvalidAuth

Debug Message: Disabling persisent auth. User will need to login manually.

Debug Message: EOS SDK Log Message: No existing persistent auth credentials were found for automatic login.

Debug Message: Initialize Prefs

Debug Message: Checking data binaries

DebugMessage: Force Clean generated files: 0

Debug Message: EOS SDK Log Message: EOS SDK Analytics disabled for route [1].

Debug Message: DataCompiler job time: 0.285178

Debug Message: Loading core binary

Debug Message: Setting data for assets

Debug Message: Setting core data

Debug Message: Loading particles binary

Debug Message: Setting particle data

Debug Message: Registering types

Debug Message: Activation successful.

Debug Message: Checking virtual memory

Debug Message: Initializing event center

Debug Message: Checking for valid working directory

Debug Message: Entering WinMain

Debug Message: ******* Starting Game Shell *******

Debug Message: InitializeResources.

Debug Message: EOS SDK Log Message: Social overlay is disabled due to overlay setup failure (EOS_UnexpectedError).

Debug Message: [EOS SDK] Connect Login Complete - ProductUserId: 0002e48e5b5f4939a1d8adeb8b8f1dec

Debug Message: Initializing Shell

Debug Message: Setting UI Size: Requested: Medium Actual: Medium

Debug Message: Initializing Fonts

Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 16 ALREADY registered, ID of -376726082 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 22 ALREADY registered, ID of 425319469 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 18 ALREADY registered, ID of -2040482953 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 18 ALREADY registered, ID of -296329334 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 16 ALREADY registered, ID of 337940263 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 14 ALREADY registered, ID of 228661437 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 13 ALREADY registered, ID of 433079400 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 14 ALREADY registered, ID of -1678932481 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 22 ALREADY registered, ID of -259799342 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 18 ALREADY registered, ID of -505165488 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 18 ALREADY registered, ID of 1938819739 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 18 ALREADY registered, ID of -379049563 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of 341833758 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of -1576530948 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of -1488040485 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 14 ALREADY registered, ID of -2052128182 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 14 ALREADY registered, ID of 916310503 with same properties will not be registered separately.

Debug Message: RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 16 ALREADY registered, ID of 1086650518 with same properties will not be registered separately.

Debug Message: Initializing Fonts - complete

Debug Message: Initializing Direct3D

DebugMessage: Particle Engine Created.

Debug Message: Adding DXSAS clean up function

Debug Message: Initializing device

Debug Message: DrawManager InitializeDevice

Debug Message: Creating renderer

Debug Message: Initializing Direct3D 11 Renderer

Debug Message: Creating FBX animation core

Debug Message: Enumerating device settings

Debug Message: CD3D11RendererSettings::Enumerate: Preferred adapter is 0

Debug Message: CD3D11RendererSettings::Enumerate: Creating DXGI 1.1 factory

Reply #2 March 21, 2024 11:42 AM from

GalCiv4 Forums Top

I tried also to force the game in windowed mode by editing the settings file (Fullscreen = 1 to Fullscreen = 0) and force it into 1920 x 1080 but no luck sadly

Reply #3 March 21, 2024 2:51 PM from

GalCiv4 Forums Top

Hello there! Thank you for the report, im sharing this with the team right away

Reply #4 March 22, 2024 8:29 AM from

GalCiv4 Forums Top

Hmm, very strange. Today I wanted to play GalCiv 3 and that one always worked before but now it crashes too in the same way as GalCiv 4 does. Could it be the launcher that is causing this problem?

Reply #5 March 22, 2024 9:10 AM from

GalCiv4 Forums Top

I tried to make an other account on my windows computer and the game will launch . I don't understand why both those games refuse to launch in my normal account. Tried the switch on "Controlled folder access" but it doesn't seem to work. I can play for now but do you guys have an other solution to this problem?

here is someone in the GalCiv 3 forum with the exact same issue as mine.

https://forums.galciv3.com/510399/cannot-launch-game

Reply #6 March 25, 2024 11:23 AM from

GalCiv4 Forums Top

Hi there,

Our team is still investigating this issue and one of our engineers was wondering if you could plz let us know what permission settings are different between the two windows accounts? (since you said that making a new windows account fixed the issue)

Reply #7 March 27, 2024 9:31 AM from

GalCiv4 Forums Top

Where can I find those? Which folder do I need to take a look at?

Reply #8 April 23, 2024 5:20 AM from

GalCiv4 Forums Top

When I want to play I login on my new windowsaccount and I can start the game from there.

I never heard a reply to my latest message here on the forums so I dont know where to look for the difference in permissions between the accounts.

Reply #9 April 24, 2024 12:32 PM from

GalCiv4 Forums Top

Sorry to hear you are having trouble.

Quoting jjpkersten9877, reply 4

Tried the switch on "Controlled folder access"

You don't want Controlled Folder Access 'on' for a test, you want it OFF.

Quoting jjpkersten9877, reply 5

I tried to make an other account on my windows computer and the game will launch . I don't understand why both those games refuse to launch in my normal account.

...here is someone in the GalCiv 3 forum with the exact same issue as mine.

https://forums.galciv3.com/510399/cannot-launch-game

Indeed, both of you could run the game by doing the same thing - creating a new Windows Administrator account.

Quoting Neithan6599, reply 21

Hello everyone, little update on the issue. Reinstalling steam unfortunately did nothing. However after creating a new Admin account everything works as intended.

As you might expect, there are fewer stars in the universe than there are possibilities for what could have changed under your normal Windows account. The new Windows Admin account illustrates that the game runs on your PC when out from under this unknown restriction. In other words, it not the game itself, its something prohibiting it from doing what it needs to do to function. When this is the case, it's likely something stopping the game from reading or writing.

One thing I did note from your debug....

Debug Message: Personal folder located at C:\Users\jjpke\OneDrive\Documenten

Under the new Windows Admin account, is \My Documents OneDrive connected (like it appears to be for your main account) or no, you have not connected to OneDrive under it, thus, \My Documents would be under a local (non-OneDrive linked) user account, Example:

C:\Users\WhateverYourNewWindowsAccountNameIs\Documenten

The reason this jumps out at me is file locking issues if OneDrive is doing a sync or seems to be in a perpetual state of doing so (see again, the game cannot read or write something). It would be telling if this is something that is 'new', meaning, when GC3 was working for you, you had not linked your OneDrive account, now that you have, it does not.

Another test to see if it can write, rename any GC folder in:

\Documents\My Games

to something like GC3.OLD

Run the game.

If the original GC3 folder is not recreated, the game can't write.

Lastly, under your main account, you can try to eliminate as many variables as possible with a cleanboot

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

This will reduce the running services to only that which Windows needs to run properly (meaning, when you run Steam, it will likely prompt you that its restarting its own service)

There are 3 things to look at:

WCFA is OFF
Possible write issues with OneDrive
A cleanboot under your main Windows Admin account

Sean Drohan
Stardock Product Lifecycle Manager

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!