Multiplicity won't work after install

from Stardock Forums

I had been using the trial version of Multiplicity, and decided to buy the $19.99 version after only 4 days.  It had been working fine in the trial.  Now that I own it, I can't connect my secondary computer.  In the trial, there was a KVM tab below the Seamless tab.  There isn't one now.  Is that not there on the cheap version?  I've turned off the firewall entirely.  No dice.

What do I have wrong?  Please help!

multiplicity
9,547 views 12 replies
Reply #2 from Stardock Forums Top

I see.  I don't quite see what it is that KM does, though.  Is there any use to it at all?

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Quoting llopatin1, reply 2

I see.  I don't quite see what it is that KM does, though.  Is there any use to it at all?


YES, of course. You can operate a 2nd machine with the same mouse and keyboard. Most practical example: You have a laptopn and a pc side by side on Your desk. No need to reach out to the laptop's keyboard and touchpad. Just use the keyboard and mouse of Your PC. You still have 2 screens available then. 

Reply #4 from Stardock Forums Top

 

Yes, but in the trial version, the laptop's display showed on the primary's monitor.  Now, I can see the pointer moving on the laptop, but I need to crane my neck to look over at the laptop.  That's harder than reaching for the laptop's keyboard!

So can I not get the laptop's screen to show on the PC's monitor, or is that only with the KVM level?  Just wanting to understand.  Not a problem.  I can upgrade if needed, but want to make sure I really NEED to.

Thanks so much!

Reply #5 from Stardock Forums Top

You'll need KVM for that. 

Reply #7 from Stardock Forums Top

When I went to pay for the upgrade from KM to KVM, it requires payment of $31.99 + tax on top of the $19.99 + tax I already paid for KM.  That would be $51.98!  The advertised price of KVM is $39.99!  I need a discount or a refund (including tax) if I am to continue with the upgrade, otherwise it is not truth in advertising, is it?

Kindly advise.

Reply #8 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use ask question option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

 

Thanks
Basj,
Stardock Community Assistant

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Reply #9 from Stardock Forums Top

Alright, I've opened a ticket.  Is there a way to check on the status of one's ticket?  I can't find it.

Thank you.

Reply #10 from Stardock Forums Top

I believe there is no way to check it. But, do let us know if you did not get any respond within 1-2 Business days.

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

Great, glad it have been helped.

Thank you,

Basj,
Stardock Community Assistant