every pack getting replaced with one pack

from Stardock Forums

I ran into one of the weirdest glitches today, making soundpackager mostly useless
Ive been using it for a while, and never came across this until today

A while ago I was just downloading sound packs from wincustomize, and I got the "windows longhorn" sounds. everything worked as usual, I was using different packs some days
but now every time I download a new pack, it transforms right into the windows longhorn pack. I could not delete the original one, it just reappeared.

so I uninstalled it through the control panel, downloaded a fresh copy from online, and reinstalled. same issue, so I uninstalled it again, this time deleting the entire soundpackager folder from my documents, I assume getting rid of all the sounds, and when I reinstalled, every single pack was the windows longhorn one.

how did that even happen? where is it even getting those sounds from? I deleted all the packs from the folder including the longhorn one, but still, every new pack installed, even the built in ones, are converted.

Those arn't just the thumbnails, all the sounds in the folders are the longhorn ones, but the folder names are different like what they should be

I know some programs like to leave lingering residue when you delete them, I would assume a true, pure clean install would do it, but I'm unsure, how else would it be pulling these sounds out of technically nowhere? (I'm using windows 10, despite it looking like 7)

bug glitch soundpackager help
19,515 views 17 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Go here:

Users\Public\Documents\Stardock\

Rename SoundPackager to SoundPackager.OLD

Do the same here:

C:\Users\sdrohan\AppData\Roaming\Stardock  (replace sdrohan with whatever your Windows Account name is)

Rename SoundPackager to SoundPackager.OLD

See if you can DL \ apply themes then.

Sean Drohan
Stardock Support Manager

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

There is no SoundPackager folder in the appdata roaming directory, just these, S8 and S10, and inside look like just irrelevant microsoft app shortcuts

I did try again with just the public documents, but the same issue is happening
I would reinstall again, but I'm not sure if that would fix it, and I'm kinda worried if I keep putting in my product key, it will eventually expire or something

Reply #4 from Stardock Forums Top

If you have a stand alone product key it is

good for life for that version.

Reply #6 from Stardock Forums Top

Question .. Is your SP app installed on your  C drive ?

Not other drive ?

Reply #8 from Stardock Forums Top

Quoting sdRohan, reply 2

C:\Users\sdrohan\AppData\Roaming\Stardock  (replace sdrohan with whatever your Windows Account name is)

See if you change Roaming to Local and look there do you see your SP folder 

and change to the ,old ....... if that works then uninstall and reinstall .

report back here please.

 

Reply #9 from Stardock Forums Top

This is legitimately unbelievable.

I just uninstalled, did a full system search of any file that has "soundpack(ager)" in it, removed every file and folder with soundpack in the name.
I also went into the registry editor and did a search to remove all traces of soundpackager, ever
I also did these same 2 things for anything named "longhorn"

reinstalled
its still happening

actually how is that happening?
it has to be an online thing at this point

Reply #10 from Stardock Forums Top

You try reply #8 

BTW - what version of windows you running ?

SP works fine for me and I have made several of the sound packs ...

If this doesn't work I can forward again to support for more help .

Let me know ...

Reply #11 from Stardock Forums Top

Windows 10 Pro
version 20H2
build 19042.630

I have tried everything I can think of, including all the replies

I did another wipe of all the files
unloaded windowblinds, iconpackager, and all the other stardock software to see if other theme stuff interfered,
I disconnected from the internet to install it again, and it still happened

Its baffling how it can just install a full pack, pulling the thumbnail, metadata, and all the .wav files out of thin air.
If all the files are gone off my computer, and I dont have any access to the internet, that should not be possible, but I guess it is

Reply #12 from Stardock Forums Top

And that is SoundPackager 10 right

Not the older version.

Reply #13 from Stardock Forums Top

yes its 10, I download it fresh from the website for each install attempt

Ive been using it at functional for a while and this just started happening

I guess one different thing I did was install a pack from the built in browser instead of wincustomize to see how it worked,
then as I went back to the main screen I saw that its name and all the sounds in that newly downloaded pack were the windows longhorn ones, but not the thumbnail
then all the packs I installed from wincustomize after that were doing that too
so downloading packs from the built in downloader could be what triggered it, because I had the longhorn sounds way before any of this.

thats just a guess / observation tho

Reply #14 from WinCustomize Forums Top

That most likely is what caused the issue.

So clear that up , delete that browser and

use another one , try that .. and that pack.

Is that the only issue with your windows ?

Reply #15 from Stardock Forums Top

I don't get what you mean by "delete the browser".. what I used was just the online tab in the software itself.
I've removed absolutely everything to do with soundpackager on my computer, and when I do a fresh install of it, every sound pack is just the longhorn pack

I feel like this is just a deep bug in its code, and somethting to do with caching

I installed soundpackager in a virtual machine and of course it works as expected there, so it has to be just leftover file it dumped on my computer that I cannot find, possibly a weird memory glitch

I feel like this is something a serious debugging team should look into, one of the weirdest, strangest glitches that make the program mostly not operational (whats the point of a sound package manager if it only has one pack?:'( )

Am I the only person in the world this has happened to?

Reply #16 from Stardock Forums Top

If you have Windows Controlled Folder access on, turn it off and try again.

https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034

Sean Drohan
Stardock Support Manager