sound packager 10 not working

Hello,
Sorry to hear you are having issues. Need to know more on your system.

1. Windows version, you can use Winver.exe to get Windows full version numbers.
2. Sound Packager version.

Thanks.
Basj,
Stardock Community Assistant.

hi basj

            i think my windows version is windows 10 20h2 os build 19042.1081 experience pack 120.2212.3530.0

not sure of my sound packager version. i downloaded it through my object desktop app yesterday so i assume it's the latest version.

sarah

Need to know if you have installed SoundPackager into its default directory?

Thank you,

Basj,
Stardock Community Assistant

hi

     i installed it through object desktop app so i assume it's in the right place. it looks like it installed to program files x86/stardock/soundpackager

sarah

Do you see something like screenshot below? And if you click any of those Sound pack and then click the "Download" button does it download it? And if you apply the sound does it apply?

If you don't see this. Please take a screenshot and post it here.

Thank you,

Basj,
Stardock Community Assistant

hi basj

            the page you displayed aslo displays correct on my soundpackager, however, on the installed tab i see nothing but windows 11 sound packs which seemed to have installed multiple times, and the strdock soundpacks that installed when i installed the program.

i cannot see how to post a screenshot to this reply

sarah

Please use the upload picture icon refer to screenshot below.

Thank you,

Basj,
Stardock Community Assistant

hi basj

            i do not seem to have that button on my page. do you have an email i can send it to?

and regardless of what sound pack i try to apply it just applies windows 10 default sounds

sarah

You can upload to image sharing site and post its link here, image sharing site such as imgur : https://imgur.com/

Thank you,

Basj,
Stardock Community Assistant

hi basj

            the site wont allow me to post the screenshot unless i create an account, and if i do that it wants my mobile number which i am not prepared to give out.

thank you for your help, sorry we couldn't fix the issue. i will now uninstall sound packager 10

regards

sarah

I am sorry you feel that way, I am trying to help you. But, I need to see what you see on your desktop. If you can't use imgur, you can use any other sharing site.

https://www.wix.com/blog/photography/2017/09/27/free-image-hosting-sites/

Thank you,

Basj,
Stardock Community Assistant

@slflembo: You can post a screenshot here by clicking the "+" and select "Image" from the menu.

thank you jan, that was most helpful. basj, this is what i see when i open sound packager, as you can see, no matter what i install it always shows as windows 11 soundpack, and no matter what i apply it always applies the windows 10 default sounds

sarah

Well, thank you for the screenshot. Something is wrong but not sure what.

1. Can you please try to uninstall SoundPackager. Reboot
2. Get a new copy of SoundPackager from your account : https://store.stardock.com/myaccount/products.
3. Reinstall using the installer you download from your account. Reboot.
4. Test and report back.

Thank you,

Basj,
Stardock Community Assistant

good morning basj. i tried unistalling yesterday and nothing happened. it wouldn't uninstall at all. when i do try to uninstall my laptop's fan goes to high speed and it becomes unresponsive. i think i'm going to have to get my tech man to have a look at it. he might just format and reload it for me. if he does this i'll reinstall my stardock programs but leave sound packager out for now until stardock release a newer version with hopefully these bugs ironed out.

i don't think there's anymore you can do for me at the moment basj so thank you for trying to help me. 

sarah

Actually, just to let you know, I don't really think its Sound Packager issue or bug, if it is, we should have lot more similar reports as your in by now. Yes, get your tech to help is really great option.

Thank you,

Basj,
Stardock Community Assistant