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Fences 3.10 Beta Issue Report Thead

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Fences 3.10 Beta Issue Report Thead

from Stardock Forums

With the Fences 3.10 beta release today, we are creating this thread so that users can report any observed issues.  

Obtaining the beta:

Object Desktop members can get the beta from within Object Desktop Manager with 'show beta downloads' enabled:

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page:

https://store.stardock.com/myaccount/products

Reporting an issue:

Please include the following for anything found:

  • Exact Windows version \ build (winver.exe)
  • Detailed steps to recreate the issue seen
  • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive services (GoogleDrive, DropBox, OneDrive, YouTube) and link included in your post.  Images can be directly added.
  • If there are specific apps that Groupy does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.

Thank you for your interest and any time you put into making Fences a better product.

 
support
314,546 views 115 replies
Reply #26 from Stardock Forums Top

Fences works correctly in the test account. What are my next steps?

Reply #27 from Stardock Forums Top

Quoting Robert_Snyder, reply 26

Fences works correctly in the test account. What are my next steps?

I am working on a more inclusive crash catcher with the lead Fences dev. That, however, may not point fingers at other apps or settings. 

With that, you could start with a process of elimination - enabling apps and services you disabled under the new Windows account, one at a time, to see what one could be causing the crash. 

So it would be: enable, reboot, test - rinse \ repeat.

Sean Drohan
Stardock Support Manager

Sins of a Solar Empire: Rebellion
Reply #28 from Stardock Forums Top

Update

Updated yesterday to latest Windows 10 Cumulative Update: June 8, 2021—KB5003637

Tried reinstalling Fences 3.1 beta. Exactly same problem as reported previously; it won't run.

Reinstalled Fences 3.0.9 and everything back to normal.

Reply #29 from Stardock Forums Top

Quoting nagy4536, reply 28

Update

Updated yesterday to latest Windows 10 Cumulative Update: June 8, 2021—KB5003637

Tried reinstalling Fences 3.1 beta. Exactly same problem as reported previously; it won't run.

Reinstalled Fences 3.0.9 and everything back to normal.

Robert had the same issue, but after doing the directed 'Clean boot'

https://forums.stardock.com/486084/fences-support-faq#cleanboot

He reported:

Quoting Robert_Snyder, reply 26

Fences works correctly in the test account. What are my next steps?

Have you tried it?

Sean Drohan
Stardock Support Manager

Reply #30 from Stardock Forums Top

I have Fences working! The culprit appears to have been Recuva (File recovery software). Unbeknownst to me, it installs a menu handler in Explorer. Happy Camper here, now! |-)  

Reply #31 from Stardock Forums Top

Quoting Robert_Snyder, reply 30

I have Fences working! The culprit appears to have been Recuva (File recovery software). Unbeknownst to me, it installs a menu handler in Explorer. Happy Camper here, now!  

Excellent news and tyvm for reporting back on this!

Sean Drohan
Stardock Support Manager

Reply #32 from Stardock Forums Top

Quoting sdRohan, reply 29


Quoting nagy4536,
reply 28

Update

Updated yesterday to latest Windows 10 Cumulative Update: June 8, 2021—KB5003637

Tried reinstalling Fences 3.1 beta. Exactly same problem as reported previously; it won't run.

Reinstalled Fences 3.0.9 and everything back to normal.



Robert had the same issue, but after doing the directed 'Clean boot'

https://forums.stardock.com/486084/fences-support-faq#cleanboot

He reported:


Quoting Robert_Snyder,
reply 26

Fences works correctly in the test account. What are my next steps?



Have you tried it?

Sean Drohan
Stardock Support Manager

Hi, Robert reported that the problem on his computer was Recuva. Unfortunately, I don't have Recuva installed on mine.

I don't have the time or energy to perform the diagnostic steps you recommended. I will content myself with using 3.0.9 for now, which is working great.

Thanks!

Reply #33 from Stardock Forums Top

Quoting nagy4536, reply 32

I don't have the time or energy to perform the diagnostic steps you recommended. I will content myself with using 3.0.9 for now, which is working great.

The issue with that course, however, is that 3.10 will be the only version available when released - you won't be able to get 3.09 should you need to reinstall Fences in the future.

If you change your mind and want to do the test, we would certainly welcome the effort and feedback.

Sean Drohan
Stardock Support Manager

Reply #34 from Stardock Forums Top

I just installed the Fences 3.10 beta. After reboot, it crashes explorer.  No option to enable when right-clicking the desktop.

Running Windows 10 v21H1.

 

Had Recuva installed.  Uninstalled it and rebooted.  Still have the same problem.  No change!

Reply #35 from Stardock Forums Top

Quoting sdRohan, reply 33

Quoting nagy4536,
reply 32
 
I don't have the time or energy to perform the diagnostic steps you recommended. I will content myself with using 3.0.9 for now, which is working great.

The issue with that course, however, is that 3.10 will be the only version available when released - you won't be able to get 3.09 should you need to reinstall Fences in the future.

If you change your mind and want to do the test, we would certainly welcome the effort and feedback.

Sean Drohan
Stardock Support Manager

I have also just made this:

https://forums.stardock.com/486084/fences-support-faq#ExtendedCrashReporting

It's a way for us to get more crash data.  So, if you did not want to do what Robert did, if you could at least follow those directions, re-install 3.10, get us the crash data, we would have more to go on.  We suspect like Robert discovered, it will likely be a 3rd party app (also running in the Windows Explorer process) but we can make a more educated guess with more data.

Sean Drohan
Stardock Support Manager

Reply #36 from Stardock Forums Top

Is there any update on mitigating this issue I posted earlier (reply #5):

I'm using the most recent beta and I've discovered an issue. I'm using a laptop with 2 external displays (I don't use the laptop display). I have the following problem whenever the laptop turns off the external displays and then wakes them: All of the fences move the the primary display (I usually have them arranged on my secondary display). I have to restore a snapshot to get them back on the correct monitor. Also, any changes I made after the last snapshot are undone. This is not an issue when I restart the computer. The fences stay as I left them when I restart my computer.

Reply #37 from Stardock Forums Top

Messes up the system tray, date etc.

 

After a while it disappeared altogether.

 

 

Edition Windows 10 Pro

Version 20H2

Installed on ‎24/‎02/‎2021

OS build 19042.1052

Experience Windows Feature Experience Pack 120.2212.2020.0

Reply #38 from Stardock Forums Top

Quoting richardf9, reply 37

Messes up the system tray, date etc.

 



After a while it disappeared altogether.

 



 

Edition Windows 10 Pro

Version 20H2

Installed on ‎24/‎02/‎2021

OS build 19042.1052

Experience Windows Feature Experience Pack 120.2212.2020.0

Please upvote the following bug https://aka.ms/AAcr4gx

This is a bug in Windows Explorer caused by the latest Microsoft patches and having > 100% scaling set on your primary monitor and having hidden the News and Interests link on the taskbar.  It impacts other products too (like Groupy which the link is for as thats the first app we hit the issue with) and happens with Microsoft tools too like Spy++ running.

+2 Loading…
Reply #39 from Stardock Forums Top

Thanks, I have upvoted as requested.  Love Microsoft - not.

Reply #40 from Stardock Forums Top

Edition Windows 10 Pro

Version 21H1

Installed on ‎1/‎3/‎2021

OS build 19043.985

Experience Windows Feature Experience Pack 120.2212.2020.0

 

When I have fences beta 3.1.0.5 and Wallpaper Engine 1.5.42 installed together the wallpaper will not change when Wallpaper Engine is initiated. If the wallpaper has music to it the music will play, but the wallpaper from will not display until I disable fences and change the priority to high priority on wallpaper engine (changing the priority before disabling fences has no effect). This happened right after the new beta version of fences was installed. 

 

pictures

Reply #41 from Stardock Forums Top

Quoting dantfmly1, reply 40

When I have fences beta 3.1.0.5 and Wallpaper Engine 1.5.42 installed together the wallpaper will not change when Wallpaper Engine is initiated. If the wallpaper has music to it the music will play, but the wallpaper from will not display until I disable fences and change the priority to high priority on wallpaper engine (changing the priority before disabling fences has no effect). This happened right after the new beta version of fences was installed. 

Please see:

https://forums.stardock.com/486084/fences-support-faq#WallPaperEngine

Sean Drohan
Stardock Support Manager

Reply #44 from Stardock Forums Top

Windows 10 Pro version 21H1

Issue with taskbar icons resolved, but issue with background remains.

 

Gary

Reply #46 from Stardock Forums Top

Fences beta doesn't work for me at all, even after following the clean boot instructions. My icons were missing. I was able to get them back by right-clicking the desktop and choosing "Show Desktop Icons", but they were scattered all over the desktop.

Instead of "Configure Fences" at the top of my right-click menu, I had "Start Fences". Clicking that did nothing. 

I had to reinstall Fences 3.0.9.11. 

I'm using Windows 21H1 (build 19043, 1052). 

Reply #47 from Stardock Forums Top

Quoting sdRohan, reply 41


Quoting dantfmly1,
reply 40

When I have fences beta 3.1.0.5 and Wallpaper Engine 1.5.42 installed together the wallpaper will not change when Wallpaper Engine is initiated. If the wallpaper has music to it the music will play, but the wallpaper from will not display until I disable fences and change the priority to high priority on wallpaper engine (changing the priority before disabling fences has no effect). This happened right after the new beta version of fences was installed. 



Please see:

https://forums.stardock.com/486084/fences-support-faq#WallPaperEngine

Sean Drohan
Stardock Support Manager

 

Just to let you know. I uninstalled beta version of fences and they both work together again.

Reply #49 from Stardock Forums Top

Quoting Catnip, reply 46

Fences beta doesn't work for me at all, even after following the clean boot instructions. My icons were missing. I was able to get them back by right-clicking the desktop and choosing "Show Desktop Icons", but they were scattered all over the desktop.

Instead of "Configure Fences" at the top of my right-click menu, I had "Start Fences". Clicking that did nothing. 

I had to reinstall Fences 3.0.9.11. 

I'm using Windows 21H1 (build 19043, 1052). 

I had exactly the same problem. I had to revert back to last stable version of fences. Never had a problem upgrading before and this makes me nervous about future upgrades.  

Reply #50 from Stardock Forums Top

Quoting Object1, reply 49

I had exactly the same problem. I had to revert back to last stable version of fences. Never had a problem upgrading before and this makes me nervous about future upgrades.  

Sorry to hear you are having trouble.

Well, it needs to be resolved as when 3.10 is released, 3.09 will not be available should you need it again.

For any that have the issue, I needed to know that a purge and clean boot (in that order) were done:

https://forums.stardock.com/486084/fences-support-faq#reinstalling

https://forums.stardock.com/486084/fences-support-faq#cleanboot

When in that state, and with 3.10 installed, please report back with what condition the PC is in, with screenshots / video, and what you have done to try and resolve it.

Quoting Catnip, reply 46

Instead of "Configure Fences" at the top of my right-click menu, I had "Start Fences".

If you have performed the purge and the PC is in a clean boot state (new Windows account and only MS services running + Fences enabled in the startup as the directions indicate), please post a screenshot of that.

Sean Drohan
Stardock Support Manager