Deskscapes crashs repeatly every time I change the static wallpaper or motion video

from Stardock Forums

Hi sup,

 

I have 3 monitors,

one is 1080*1920 

one is 2560*1440

one is 1920*1080

Every time I changed the wallpaper by deskscapes 10, it will be crashed and disappeared with doing nothing. Can some supporters or technicans solve this problem for me? We can use the Teamviewers for  show more details. 

This is my computer spec:

CPU: i7 10700k

RAM: 32Gb 3600Mhz

Graphic Card: GTX 1080

I do not think that my spec is not meet the software requirement.

please help me.

P/S: My OS version is: 1909 (OS Build 18363.1256)

 

deskscapes
26,170 views 7 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try the purge and reinstall steps as mentioned here :https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling , just make sure to reboot after the purge and redownload the latest version from your account. Reinstall that. Reboot again after that and retest, report back here.

Thank you,

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I tried it, and it still keep crashing after change any wallpaper or effect. Can you help me please?


p/s: I just found out one more problem. Any time I change any setting, it will be crashed. 

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Reply #4 from Stardock Forums Top

Are you using Riva Tuner or MSI Afterburner.  You will need to exclude them from the Riva Tuner server app, this what worked for me. 

Reply #5 from Stardock Forums Top

Quoting jlarmstr1, reply 4

Are you using Riva Tuner or MSI Afterburner.  You will need to exclude them from the Riva Tuner server app, this what worked for me. 

Thanks jlarmstr1, was you also facing the same issue as OP?

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Yes, with Riva Tuner Server (packaged with MSI Afterburner), attempting to switch or highlight a new wall paper, static or animated, the configuration applet just shuts down.  I am able to create and exception rule in the Riva Tuner Server to ignore DreamScapesConfig.exe by setting the application detection level to None (effectively removing the hook on that process I suspect).   I also create the same rule for all the dreamscape executables 'just in case' .... after which it works fine. 

The only other bug I can report is that Dreamscapes labels my monitors in a different order than windows/nvidia driver.  Dreamscapes monitor 1 is the system monitor 2 and the Dreamscapes monitor 2 is the system's monitor 1.  I am running a 3 monitor setup, and monitor 3 is monitor 3 for both Dreamscapes and the system.

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Reply #7 from Stardock Forums Top

Quoting jlarmstr1, reply 6

The only other bug I can report is that Dreamscapes labels my monitors in a different order than windows/nvidia driver. Dreamscapes monitor 1 is the system monitor 2 and the Dreamscapes monitor 2 is the system's monitor 1. I am running a 3 monitor setup, and monitor 3 is monitor 3 for both Dreamscapes and the system.

Hello,
I have forward your report to Stardock Support Team for their review. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant