Desktop Collage by Stardock Design

Product Key Not Found

from Stardock Forums

Sending an e-mail to support was practically worthless. I have never had an issue with a Stardock product until now. So this is really irking me.

  • Purchased the Desktop Collage and got all the confirmation e-mails.
  • Confirmed the downlink.
  • Downloaded the product and saved it in the Dreams directory.
  • I attempted to make it the active dream for my desktop and was stopped by a screen asking me for my login info and the Product Key for the dream.
  • Going back and viewing all the e-mails there was no key.
  • So then it tells me to grab a text file called 181.txt and upload that to a Stardock web page. The problem here is that when you are stuck with a dialogue window on the Stardock website, you cannot get to a screen to perform the upload.
  • So far, I followed the instructions sent to me by the support folks and so far I still have no active product.
  • The only other thing support suggests is coming in here and posting to the forums. So here I am. I really hope someone can give me a solution. I'd rather have a working product instead of a refund.

DA Marshall

Order ID : STARDOCK191203-7786-84123
Paid In Full : Dec 3, 2019

deskscapes
28,585 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Try this link ( and make sure to use the email address you bought the product with )

LINK https://forums.stardock.com/484254/getting-your-products-and-keys

report back if that worked for you , please .

 


AzDude
Stardock Community Assistant

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Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

The only other thing support suggests is coming in here and posting to the forums.

I have added a key to your account and we are looking into why one was not provided at purchase time.

Sean Drohan
Stardock Support Manager

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Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top

I went and pulled the list of keys and the key was in there this time. I also noticed a couple of other keys that were not showing up before.

Thanks for the help!

DA

Reply #4 from Stardock Forums Top

The key you added works and I'm very happy. Thank you for your help!

 

DA

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