CursorFX error

from Stardock Forums

Hi,

I bought CursorFX recently. I installed it via CursorFX_2.16_setup_sd.exe I got in the download link in the email on my windows 10 64 bit pc.

During the install I did not get any prompt that ask for my serial number.

 After I ran CursorFX abd  tried to apply a new I got this message:

This product appears to be validated but the machine SID doesn’t match. Try deleting the file C:\Program Files (x86)\Stardock\CursorFX\sig.bin and re-activating.

  I couldnt find the sig.bin file in the software folder at all.

What should I do?

5,978 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Close CursorFX

Go to:

C:\Program Files (x86)\Stardock\CursorFX

and run:

CursorFX.exe

See if it prompts you then.

Sean Drohan
Stardock Support Manager

Object Desktop - Get all of our enhancement utilities in one suite
Reply #3 from Stardock Forums Top

Thx SdRohan for the reply,

Running CursorFX.exe gave the same error message.

This product appears to be validated but the machine SID doesn’t match. Try deleting the file C:\Program Files (x86)\Stardock\CursorFX\sig.bin and re-activating.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Totally uninstall the app, making certain there is nothing in:

C:\Program Files (x86)\Stardock\CursorFX\

Reboot / reinstall trying what I mentioned.

Sean Drohan
Stardock Support Manager 

Reply #5 from Stardock Forums Top

I uninstalled CursorFX and tried to delete the folder. Windows did not allow. So  i restarted pc. After the restart I reinstalled CursorFX and ran  CursorFX.exe and I got same error message.

Reply #6 from Stardock Forums Top

Just  incase, I uninstalled cursorfx, restarted pc, and deleted all leftover registries that has cursorfx in them, and reinstalled the app and ran cursorfx.exe, i get the same error message.

Reply #7 from Stardock Forums Top

Fuine,

The sig.bin is not in ProgramFiles(x86), it's in ProgramData - more precisely: 

C:\ProgramData\Stardock\CursorFX

In Windows Explorer, under View, make sure you able to see hidden items:

Go to that directory, delete it, and try again.

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

Thx. It is working now. Much appredicated.