Is there some way I can Retrieve some of my master skins?

Hard drive partially wiped.

from WinCustomize Forums

My External Hard drive got accidentally wiped of some of my Masterskin folders.

-Is there some way I can Retrieve some of my master skins? Maybe if one of the Mods could email me or somethin'?:\  

31,743 views 15 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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Reply #2 from Stardock Forums Top


Maybe if one of the Mods could email me or somethin'?

Master skins are handled by Stardock personnel only. Mods have no access. Sorry.

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Galactic Civilizations III
Reply #3 from WinCustomize Forums Top

This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy. :)

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Reply #4 from WinCustomize Forums Top

Quoting LightStar, reply 3

This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy. :)
Wow, thats a relief ! Phew I thought I had lost them 4 ever. Thanx Tom :star:  

Reply #5 from WinCustomize Forums Top

Quoting neone6, reply 4


Quoting LightStar,
reply 3

This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them, and they are still there. I really appreciated that and I am sure they will help you out too Andy. :)

Wow, thats a relief ! Phew I thought I had lost them 4 ever. Thanx Tom :star:  

 

Just work with support on it Andy. :-)

Reply #6 from WinCustomize Forums Top

Has anyone in Support seen this yet ? :\  

Reply #7 from Stardock Forums Top

Its still early Monday morning on their side. Maybe later today.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #8 from Stardock Forums Top

My External Hard drive got accidentally wiped of some of my Masterskin folders.

-Is there some way I can Retrieve some of my master skins? Maybe if one of the Mods could email me or somethin'?

Quoting LightStar, reply 3

This happened to me once also and Stardock added all my Master Skins to my store download area like if I had purchased them so I could download them

While I dont know of the specifics were with LighStar, any purchase - for any thing (including skins) - would be on ones account; thus, again downloadable.

You have no skins purchased under n*****@hotmail.com - ever.  If they were purchased under a different email, PM me what that email was / could have been and Ill merged the accounts together.

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Sean Drohan
Stardock Customer Service Manager

Reply #9 from WinCustomize Forums Top

Quoting sdRohan, reply 8

While I dont know of the specifics were with LighStar, any purchase - for any thing (including skins) - would be on ones account; thus, again downloadable.

You have no skins purchased under n*****@hotmail.com - ever.  If they were purchased under a different email, PM me what that email was / could have been and Ill merged the accounts together.

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Sean Drohan
Stardock Customer Service Manager

Sean I'm replying as Andrew may not see this for awhile as I believe where he is it's sleep time.

He isn't asking for skins he purchased. He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.

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Reply #10 from WinCustomize Forums Top

Hm, I have never bought skins, just software. :\  

Ah, didn't see your reply there Baxx, thank you for the assist.

Quoting DaveBax, reply 9

He isn't asking for skins he purchased. He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.

Reply #11 from Stardock Forums Top

Quoting DaveBax, reply 9

He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.

Then I would need a list of them and an understanding that if it is long, it will take some effort and time.

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Sean Drohan
Stardock Customer Service Manager

Reply #12 from WinCustomize Forums Top

Quoting sdRohan, reply 11


Quoting DaveBax,
reply 9

He is asking for skins he made and uploaded as Master skins to WC. They are WB's and icons and walls he made but lost them on his end with a hard drive failure I believe. I believe most if not all his WB's have the icons and walls included in the zip.



Then I would need a list of them and an understanding that if it is long, it will take some effort and time.

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Sean Drohan
Stardock Customer Service Manager

I will list the Most important ones... I will send them in a PM, Thank you.:sun:  

Reply #13 from Stardock Forums Top

Hello,

Quoting neone6, reply 12

I will list the Most important ones... I will send them in a PM, Thank you.  

I have added them.

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Sean Drohan
Stardock Customer Service Manager

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Reply #14 from WinCustomize Forums Top

Quoting sdRohan, reply 13

Hello,


Quoting neone6,
reply 12

I will list the Most important ones... I will send them in a PM, Thank you.  



I have added them.

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Sean Drohan
Stardock Customer Service Manager

I AM SOOO GRATEFUL !!! Thank You !  \o/  \o/  \o/  

Reply #15 from Stardock Forums Top

Quoting neone6, reply 14

I AM SOOO GRATEFUL !!! Thank You !

You are most welcome, Neon.

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Sean Drohan
Stardock Customer Service Manager