Spacemonger reporting incorrect file sizes

Incredibly small files being reported as incredibly huge

September 27, 2018 8:35 AM from

I'm experiencing a problem with the current version of Spacemonger where just about every scan some files are being reported incorrectly. I can't say how many are being reported incorrectly, but at least some files are getting shown as 8GB.

If you want, I can send you a screenshot, just email me. Scanning works fine in older versions of Spacemoner.

32,140 views 11 replies

Reply #1 September 27, 2018 8:48 AM from

Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

Reply #2 October 4, 2018 10:44 AM from

Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

If you want, I can send you a screenshot, just email me. Scanning works fine in older versions of Spacemoner.

Yes, can you please send some screenshots with some annotations on them?

Thank you very much.

----------------
Sean Drohan
Stardock Customer Service Manager

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Reply #3 October 20, 2018 4:47 PM from

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Sure, what mail address should I send them to?

Reply #4 October 20, 2018 9:04 PM from

Stardock Forums Top

Hello,

I have forwarded your question to Stardock Support team for their assistance. Or you can upload it to those free cloud storage such as "google drive" and share the link here. We appreciate your feedback and patience. Please keep an eye on this thread for any updates.

Basj

Stardock Community Assistant.

Reply #5 October 22, 2018 10:10 AM from

Stardock Forums Top

Quoting Plynx, reply 3

Sure, what mail address should I send them to?

You can post them to this thread.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #6 October 29, 2018 2:20 PM from

Stardock Forums Top

I'm also having this issue, and I have been for a long time. Tiny files in my user profile are reported as 8 GB in size and it completely dominates the display, making it very hard to find the files that are really using the space.

I uploaded a screen shot here: https://ln.sync.com/dl/850898090/wxhpvpfc-j4d572p6-9pbdqqis-6vy4yn79 - in this screen shot a directory that is 3.6 megabytes in size is being reported as almost 500 gigabytes.

While I was making this screenshot I noticed that the Size is right, the Phys Size is way off.

Reply #7 October 30, 2018 9:04 PM from

Stardock Forums Top

Same here. For me, the issue seems to be with the program FileBot. Spacemonger reports a size of 50GB, while explorer shows it is only a few MB.

Reply #8 February 13, 2019 7:13 AM from

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Is this due to sparse files, most of my 8589934592 size files are showing with the sparse property.

Reply #9 February 13, 2019 10:26 AM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues. This is known issue and has been reported internally.

Thanks

Basj,

Stardock Community Assistant.

Reply #10 March 24, 2019 8:12 PM from

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Any ETA on a fix? I'm seeing it too.

Reply #11 March 25, 2019 9:33 AM from

Stardock Forums Top

Quoting pforhan, reply 10

Any ETA on a fix? I'm seeing it too.

Nothing yet to report but will update when there is.

----------------
Sean Drohan
Stardock Customer Service Manager

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