Upgrade pricing

from Stardock Forums

Hello all. A few days ago I bought Multiplicity KM - and first off, it's working like a charm! However, I now realise I need the KVM license to control another machine, so I would like to upgrade the license to the KVM version. 

To my suprise, the upgrade from the KM version ($20) to KVM ($40) is $32? This seems strange to me, especially since I just bought the other license? Is it possible to upgrade for $20 in any way or should I request a refund and repurchase?

Thanks in advance!

multiplicity
21,923 views 9 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread fr any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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Reply #2 from Stardock Forums Top

I have refunded the original (as it is with in the time allowed).  You can purchase what you had intended.  You will need to use the 'Change License' on the about tab (Primary) with the new key when obtained.

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Sean Drohan
Stardock Customer Service Manager

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Galactic Civilizations IV
Reply #4 from Stardock Forums Top

I'm in the EXACT same situation.  Could you guys please refund me too?  I purchased KM an hour ago roughly.  And I too just realized I need KVM.

Reply #5 from Stardock Forums Top

Quoting sburca, reply 4

I'm in the EXACT same situation.  Could you guys please refund me too?  I purchased KM an hour ago roughly.  And I too just realized I need KVM.

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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Reply #7 from Stardock Forums Top

Quoting sburca, reply 4

Could you guys please refund me too? 

Done.

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Sean Drohan
Stardock Customer Service Manager

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Reply #8 from Stardock Forums Top

Quoting sdRohan, reply 7


Quoting sburca,
reply 4

Could you guys please refund me too? 



Done.

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Sean Drohan
Stardock Customer Service Manager

Sean, thank you so much.  I have now purchased and activated the correct version, and I love it.

Admittedly, I didn't expect to find that Multiplicity was worth purchasing when I initially downloaded and installed the one month trial version.  But on the contrary, I find that it is easily the best Stardock software I've purchased in some time.  It is so convenient and useful - a nifty and truly outstanding program.

To be clear, I purchased and enjoy your entire library, but as is probably obvious by now, Multiplicity really blew me away.

Thanks again for everything, Sean and Basj, and you both have a great day! :-)

Reply #9 from StarControl Forums Top

Quoting sburca, reply 8

Sean, thank you so much.  I have now purchased and activated the correct version, and I love it.

You are most welcome.

As for MP's usefulness, I have said it a thousand times: If anyone that has more than 1 PC used MP, they would wonder how they ever did without it.  I could not do my job without it, myself.

Let me know if you need anything else.

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Sean Drohan
Stardock Customer Service Manager