Thank you Stardock Support!

My apologies for my my earlier comments...

from GalCiv3 Forums

I recently had a very good experience with the Stardock support ticket system. I know this is just one case, but I felt I had to comment since I was very critical on another thread earlier. This time I wasn't lazy and I stuck with the process the way I was asked. I don't know if the problem will get fixed, but it has been passed to the devs, and I am very appreciative of the communication, feedback, and cooperation I received during the process. I am pleased that Brad and the team worked so hard with me, my schedule, and the technical difficulties involved in documenting the bug in question.

Again, I know this is just one incident, but reporting on the forum hasn't worked, and the bug is seriously interfering with my enjoyment of the game. I apologize for my earlier criticism, and I will use the ticket system properly in the future. I know it can't work every time, but I am sure pleased with it this time.

Thank you Stardock support!

39,600 views 4 replies
Reply #1 from Stardock Forums Top

Great to hear. :)

Reply #2 from GalCiv3 Forums Top

Well that`s good.

Galactic Civilizations IV
Reply #3 from GalCiv3 Forums Top

Yeah, it is a lot easier to complain and criticize instead of celebrating when it all goes right.  Good for you for sticking with it!  Good for Stardock for sticking with you!

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Reply #4 from GalCiv3 Forums Top

Quoting erischild, reply 3

Yeah, it is a lot easier to complain and criticize instead of celebrating when it all goes right.

Especially when people's jobs are at stake! I'm sure the Support staff are reviewed, and I would hate to think that I contributed to anyone's job trouble. They have families to feed, and careers to maintain, and their morale is important; I'm sure they deal with a lot of negativity, and to come in to work every day and put a positive spin on people's negative experiences is an accomplishment in- and of itself.

Besides, Leadership 101: everyone should be thanked for doing their jobs!