Can't get activation key

from Stardock Forums

I have bought quite a few Start 10s and other products.  Bought one yesterday morning early as a gift, but put the wrong email in as the recipient for the gift.  The email does not exist so no one else got the number.  The recipient is leaving Friday so I have asked support multiple times to please send me the activation number or send it to her at her correct email address due to the timing issue.  Have heard nothing except automated replies.  Is this company so small that it really does not have adequate technical support?  The number is not in my Orders listing - the purchase is.  I have ordered a lot from them but this is the first time I have needed help.  Is my experience unique?

Mike

2,881 views 9 replies
Reply #1 from Stardock Forums Top

What is the ticket ID?

Please note, that as stated in the automated response, replying puts your case at the back of the queue.

Reply #2 from Stardock Forums Top

Ticket ID is HVV-705-98986.  Am hoping to receive today due to the time issue.  If not will buy another copy and try to resolve later.  Its such a great little program that it would be worth it even at $10.00!  Like it at $5.00, though!

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Support is looking at your tickets. They should be responding shortly.

Reply #4 from Stardock Forums Top

Thanks.  Just got a reply but does not appear to provide the answer.  Refers me to the MY Orders page which I looked at already and the number for the newest purchase is not there.

Reply #5 from Stardock Forums Top

You gifted the key so it would not be under your account...

The link provided in the email is intended for the person you purchased for.  As indicated in it, this page will send them their key:

https://www.stardock.com/support/productkeyretrieval


 

Reply #6 from Stardock Forums Top

Just wrote back.  In my initial note to you I advised that I had typed in the wrong email address for the recipient so she could never get the activation code.  I have sent the new one in and hope that this can be used to finally solve the issue.

 

Thanks.

Reply #7 from Stardock Forums Top

Once Support got the issue in their sights they kept on it until it was solved.  Thanks to Sean and the rest of the team for helping me out here!  Thanks for understanding!

 

Mike

Reply #8 from Stardock Forums Top

Glad you got it working.