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my grandson got a new laptop with windows 8.1 ,and it is the worst system I've ever seen. Its the slowest system I have ever seen. It's slow and freezes up. Should
I upgrade it to Windows 10.
Perhaps you can provide details about the laptop (specs)?
Why is there a W10? Because 8.1 was a short stop along the way to W10...and there won't be a W11... W10 wil be updated, etc.
My suggestion is to add more memory. I know for a fact my laptop with 8.1 won't run on 2 gigs. I have 6 gigs in mine (a 2 and a 4 ram sticks) and it's pretty fast.
What's the brand name of the laptop?
I agree with Al. 2 gigs won't cut it and don't care what Microsoft says
That will always be slow, Celeron's are slow in general. I have a Dell 17.3" screen, Core I7 2.40GHZ, 8GB DDR3 RAM and I upped it to a 1TB SSD drive in AHCI mode, running Windows 8.1, it seems pretty fast to me after I put the SSD in.
Agree with the above regarding,celeron slow as crap & getting a faster hdd & add more ram,you also need to take into consideration auto start programs you don't need or at least switch them to manual start,this can be done with services.msc while others with ccleaner or msconfig
i.e
bluetooth service
Any image backup service excluding system restore
wmp network share (do they still make wmp)
windows update
adobe
fax (nobody uses this anymore except maybe jafo)
print spooler (windows printer driver service)
edit:
forgot to mention installing a distro of linux in dual boot wouldn't go astray,puppy 64bit or even the 32bit versions are super fast as they can run fully ram if using a cd & just as quick from hdd.
distrowatch has plenty of versions of linux you'll most likely be ok with a kde,debian or gnome desktop version.The xfce versions are considered lite with the extra crap removed & the Mate versions are for older hardware
A good first thing to do would be to check the Dell site for any driver updates etc.
And if by "new", you mean brand new retail, one of the privileges of that is that you can bother Dell (or just return it?). A new packaged computer shouldn't hang, period. 
I am amazed that you can get a NEW Windows 8.1 laptop with so little ram.
My Dell is fine.
Got a year old Toshiba that came with 8.1. 4 gigs of ram and a 500 gig HDD. Runs very fast. Del......meh...not so much.
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