Bought Start10 as a guest - no email, no product but money away

from Stardock Forums

Dear Stardock Team,

 

I wrote you already through the contact form on your website, via Email ([email protected]) and even phoned you right 5 minutes ago.

I bought 3x licenses Start10 for 2 customers with the guest version (without Stardock Account) at 27th december.

Stardock already draw the cash (credit card) but the customers (or myself) did not get an Email from the order and also no keys.

 

2x Start10 for

 

1x Start10 for

 

 

I paid with my own credit card.

But it seems both orders are lost?

Can you please help because I need the licenses for installation.

 

Thanks in advance.

Patrick Huster

10,015 views 7 replies
Reply #1 from Stardock Forums Top

Please do not post email addresses in a public forum.

What is your support ticket number?

Reply #2 from Stardock Forums Top

You are fully right! Thanks for removing.

Thats the problem - I did not get one. I do not have anything in my hand. I only see that the credit card was balanced.

 

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Reply #3 from WinCustomize Forums Top

Please contact support here - https://esupport.stardock.com/index.php?/Tickets/Submit

You will get an automated ticket number that you can post in a comment on this thread.

Do not reply until you hear back from a tech support..

Support are open Monday - Friday (9am-4pm EST). USA

Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

Reply #4 from Stardock Forums Top

Ok, perfect. Now I got a ticket number from the system:  #FRO-101-19566

Now I am waiting.......

Reply #5 from WinCustomize Forums Top

It appears Alan has responded so you should receive an email shortly.

Reply #7 from Stardock Forums Top

Alan was sending me email with website to get the keys (again).

Got them all 3 - done :)