Product Not receive

from Stardock Forums

Please help me, I made a purchase of a package
with various products of "stardock" 11/14/2015 yesterday and everything went well. Sooner after a few hours, I decided to buy the "windowblinds" individually, using the same card MasterCard, and when he finished the purchase process appeared page with the following message:


Status: This order has been queued for processing by customer service. You will receive an email within one business day, at which time you will be charged and your order will be fulfilled


Please I hope someone help me out here, because it's been longer than necessary time and I intend to buy more of the products "stardock"

Excuse the English, because I'm "Brazilian" and this message was translated into English.

windowblinds
14,805 views 8 replies
Reply #1 from WinCustomize Forums Top


You will receive an email within one business day, at which time you will be charged and your order will be fulfilled
Stardock is closed on weekends. Your order will be processed on Monday

Reply #2 from WinCustomize Forums Top

You will receive an email within one business day

Stardock business days are:

Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

As it is still the weekend you will hear no earlier than tomorrow.

The order will be processed to check for fraud. This is for your protection.

I will attempt to make support aware of this tomorrow morning.

If you haven't done so already please contact - https://esupport.stardock.com/index.php?/Tickets/Submit

You will receive an automated ticket number. Do not send another request until hearing back from support so that your position in the queue is not reset.

Google Translation:

Stardock dias úteis são: Vendas e Suporte Stardock estão abertas de segunda - sexta-feira ( 09:00-16:00 EST). Todo esforço é feito para responder a consultas o mais rapidamente possível , embora enviou e-mails após o expediente e nos finais de semana geralmente não será visto até o seguinte dia de trabalho. Como ainda é o fim de semana você vai ouvir não antes de amanhã. O pedido será processado para verificar se há fraude. Isto é para sua proteção. Vou tentar fazer o apoio ciente desta amanhã de manhã . Se você não tiver feito isso por favor contacte - https://esupport.stardock.com/index.php?/Tickets/Submit Você receberá um número de bilhete automatizado. Não envie outra solicitação até ouvir as experiências de apoio para que a sua posição na fila não é reposto.


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Reply #3 from Stardock Forums Top

Into account the response I thank you and I did, more so far nothing. Yesterday 11\ 16 \ 2015 I sent an email to the address you entered
(https://esupport.stardock.com/index.php?/Tickets/Submit) and also no answers.

Reply #4 from Stardock Forums Top

Quoting Hankers, reply 2

You will receive an email within one business day



Stardock business days are:

Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

As it is still the weekend you will hear no earlier than tomorrow.

The order will be processed to check for fraud. This is for your protection.

I will attempt to make support aware of this tomorrow morning.

If you haven't done so already please contact - https://esupport.stardock.com/index.php?/Tickets/Submit

You will receive an automated ticket number. Do not send another request until hearing back from support so that your position in the queue is not reset.

Google Translation:

Stardock dias úteis são: Vendas e Suporte Stardock estão abertas de segunda - sexta-feira ( 09:00-16:00 EST). Todo esforço é feito para responder a consultas o mais rapidamente possível , embora enviou e-mails após o expediente e nos finais de semana geralmente não será visto até o seguinte dia de trabalho. Como ainda é o fim de semana você vai ouvir não antes de amanhã. O pedido será processado para verificar se há fraude. Isto é para sua proteção. Vou tentar fazer o apoio ciente desta amanhã de manhã . Se você não tiver feito isso por favor contacte - https://esupport.stardock.com/index.php?/Tickets/Submit Você receberá um número de bilhete automatizado. Não envie outra solicitação até ouvir as experiências de apoio para que a sua posição na fila não é reposto.




Into account the response I thank you and I did, more so far nothing. Yesterday 11\ 16 \ 2015 I sent an email to the address you entered
(https://esupport.stardock.com/index.php?/Tickets/Submit) and also no answers.

Reply #5 from Stardock Forums Top

Quoting Hankers, reply 2

You will receive an email within one business day



Stardock business days are:

Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

As it is still the weekend you will hear no earlier than tomorrow.

The order will be processed to check for fraud. This is for your protection.

I will attempt to make support aware of this tomorrow morning.

If you haven't done so already please contact - https://esupport.stardock.com/index.php?/Tickets/Submit

You will receive an automated ticket number. Do not send another request until hearing back from support so that your position in the queue is not reset.

Google Translation:

Stardock dias úteis são: Vendas e Suporte Stardock estão abertas de segunda - sexta-feira ( 09:00-16:00 EST). Todo esforço é feito para responder a consultas o mais rapidamente possível , embora enviou e-mails após o expediente e nos finais de semana geralmente não será visto até o seguinte dia de trabalho. Como ainda é o fim de semana você vai ouvir não antes de amanhã. O pedido será processado para verificar se há fraude. Isto é para sua proteção. Vou tentar fazer o apoio ciente desta amanhã de manhã . Se você não tiver feito isso por favor contacte - https://esupport.stardock.com/index.php?/Tickets/Submit Você receberá um número de bilhete automatizado. Não envie outra solicitação até ouvir as experiências de apoio para que a sua posição na fila não é reposto.




Here is my ticket number

Ticket ID: MOO-141-59062

Reply #6 from WinCustomize Forums Top

I have made support aware of this.

You will receive a response when your position in the support queue is next.

Sorry for any delay.

Reply #8 from Stardock Forums Top

Quoting Hankers, reply 6

I have made support aware of this.

You will receive a response when your position in the support queue is next.

Sorry for any delay.
Thank you also for everything.
The product "windowblinds" I bought, ever received.
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