Cannot Activate Alpha - Founder's Benefits

March 28, 2014 6:12 AM from

Hello,

I'm downloaded the alpha and try to run it from Steam. The first screen I get is a dialog asking me to enter my Stardock email and pass to activate "Founder's Benefits". I do this but then a dialog appears telling me the actication failed.

Then a text error log appears and shows this :

Using silent activation with null serial mode.

Application start: 2014-3-28 1.0.28
Silent mode
Mode 2
Submitting activation request...
Download: failed HttpSendRequest
Result parsing error (1)
Error activating the product
Please ensure the serial number entered is associated with the email you used and attempt to activate again. Include this log file if contacting support.

Seems like a network issue or maybe an account problem? I've disabled my virus checker (Avast) and Window Firewall and tried running as admin from outside steam - nothing worked or changed behaviour.

EDIT : This is Win 8 by the way.... I suspect now that there is a Win 8 security problem for the Stardock activation tool...

Help!

support

8,241 views 4 replies

Reply #1 March 28, 2014 6:28 AM from

GalCiv3 Forums Top

I encounter similar when I got Spore from Steam instead of Orion.

The reason for the multiplayer not working is that the key was bought by Steam.

If by playing around you can not get it to start then I would contact Steam.

Reply #2 March 28, 2014 6:41 AM from

GalCiv3 Forums Top

Quoting ForesterSOF, reply 1

I encounter similar when I got Spore from Steam instead of Orion.

The reason for the multiplayer not working is that the key was bought by Steam.

If by playing around you can not get it to start then I would contact Steam.

Thanks for the suggestion but I don't think that's the problem in my case. I bought the key direct from Stardock, I'm not trying to play MP I'm just trying to start the game for the first time. It's a Stardock dialog that appears asking me for my user details, not a Steam one...

Reply #3 March 28, 2014 7:20 AM from

GalCiv3 Forums Top

Problem solved.

For some strange reason I needed to have Internet Explorer open.

Doing that and the activation worked.

Reply #4 March 28, 2014 8:36 AM from

GalCiv3 Forums Top

For future reference.

https://forums.stardock.com/444749/page/1/

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