Stardock Central v 2.70 does not show my Object Desktop subscription

from WinCustomize Forums

I last renewed my OD subscription on 12-2-2011.

Order number 2149536

Paypal confirm number 2UD71599HW3663542

According to the "view subscriptions" function, I am not subscribed.

20,739 views 25 replies
Reply #1 from WinCustomize Forums Top

The database shows that you are fine.  We'll figure out what's going on in teh morning.  Are you able to see your products for download or update?

In any case, you can get your stuff from the web store while we figure this out.  Thanks for reporting it!

Reply #2 from WinCustomize Forums Top

Must be a problem for everyone, mine shows not subscribed also.

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from Stardock Forums Top

Humm.

 

Going to be a busy morning.  :)

Reply #4 from WinCustomize Forums Top

I missed this thread sorry, my WinCustomize is ok but it shows no Object Desktop subcription for me.  It shows correctly on My Account/My Downloads page.

Reply #5 from WinCustomize Forums Top

Quoting LightStar, reply 2
Must be a problem for everyone, mine shows not subscribed also.

My WC and ODNT subs are both showing, with correct dates. Just a FYI.

Reply #6 from WinCustomize Forums Top

Mine show, incorrect dates.

Reply #7 from Stardock Forums Top

The dates being wrong or off should not prevent you from using Stardock Central or the products in your OD subscription. I'll look into it in the morning and see what's going on.

Bara

Reply #8 from WinCustomize Forums Top

3 days later, still not fixed. But then, the site problems probably take precedence.

Reply #9 from WinCustomize Forums Top

Edited due to confusion. ;P

Reply #10 from WinCustomize Forums Top

Everything is showing correctly in mine.  |-) And thanks again Jim for the gift! ;) :beer: :pizza:

Oops...everything except ObjectZip...which I use on my xp rig. (wish you guys would update that for 7...it always worked great!)

Reply #11 from Stardock Forums Top

Quoting RedneckDude, reply 8
3 days later, still not fixed. But then, the site problems probably take precedence.

Patience, my friend :) Is this actively preventing you from using Stardock Central or your software?

Bara

Reply #12 from WinCustomize Forums Top

Quoting GunslingerBara, reply 11
Quoting RedneckDude, reply 83 days later, still not fixed. But then, the site problems probably take precedence.

Patience, my friend Is this actively preventing you from using Stardock Central or your software?

Bara

No.

Reply #13 from Stardock Forums Top

A fix was just applied on our end that should have fixed any Object Desktop subscription problems. Please check the "View Subscriptions" popup in Stardock Central and verify that it is accurate.

Bara

Reply #16 from WinCustomize Forums Top

And fixed for me as well.

Reply #17 from Stardock Forums Top

Huzzah!   XD

Reply #18 from Stardock Forums Top

For me my subscription shows up, but still can't download anything, not getting any kind of download links listed for my OD subscription (which is currently running until 10/5/2013), not in Stardock Central or on the webpage :sadpanda:

Edit: Seems like it was so that even though I extended the OD subscription on my currently used email for the Stardock account and so, it was still only working with the old email that I used once upon a time to buy Object Desktop, but after transferring the subscriptions on that application, all is listed again :)

Reply #19 from WinCustomize Forums Top

Quoting sirdavelister, reply 18
For me my subscription shows up, but still can't download anything, not getting any kind of download links listed for my OD subscription (which is currently running until 10/5/2013), not in Stardock Central or on the webpage :sadpanda:

Edit: Seems like it was so that even though I extended the OD subscription on my currently used email for the Stardock account and so, it was still only working with the old email that I used once upon a time to buy Object Desktop, but after transferring the subscriptions on that application, all is listed again
:thumbsup:

Reply #20 from Stardock Forums Top

mine shows nothing it says I have no subscriptions and it hasn't detected that the programs are installed :/

also why does the program install to C:\Users\(windows account name)\AppData\Local\stardock\StardockCentral

why wouldn't it install into program files? :/

Reply #21 from WinCustomize Forums Top

Quoting cameronol, reply 20
also why does the program install to C:\Users\(windows account name)\AppData\Local\stardock\StardockCentral

why wouldn't it install into program files? :/
This location is becoming more popular because it can handle permissions better.

Reply #22 from WinCustomize Forums Top

Quoting cameronol, reply 20
mine shows nothing it says I have no subscriptions and it hasn't detected that the programs are installed
If you are using the same email you use to log in to the forums . .  we show nothing registered to your email.  If you used another, try that.  Otherwise, email [email protected]

Reply #23 from WinCustomize Forums Top

Quoting sirdavelister, reply 18
Edit: Seems like it was so that even though I extended the OD subscription on my currently used email for the Stardock account and so, it was still only working with the old email that I used once upon a time to buy Object Desktop, but after transferring the subscriptions on that application, all is listed again
You can adjust your account info here: https://www.stardock.com/support/

Reply #24 from Stardock Forums Top

Hi there! I seemed to have done the exact same thing! I purchased OD loooong ago on one email and renewed it on another!? How do you transfer the subscriptions to a new account? or visa versa?? -smile-

 

 

_EDIT_   Nevemind... found out how!

Reply #25 from WinCustomize Forums Top

Quoting emailjosua, reply 24
_EDIT_   Nevemind... found out how!
Contacting support at [email protected] can usually take care of these types of things if https://www.stardock.com/support/ cannot.

glad you figured it out.