Customer account > How ??

from WinCustomize Forums

Hi all. First, sorry for my bad english, non native speaker blah blah.

I bought 3 days ago the Object Desktop suite.

However,  I absolutely don't understand how to make my WinCustomize account a customer one. I probably did not use the same email for this account than the one I used to buy the suite (this account is older and I don't use the mail related anymore, let's call the one I used for the purchase the "stardock account", and the one I am posting with now the "wincustomize account"). 

Well, no problem, I was thinking about making a new wincustomize account with the stardock account, but the system told me that the email adress was already in use (if the Stardock database is common with the WinCustomize one, it seems logical). Of course (it wouldn't have been funny otherwise), I can't log on Wincustomize with only my stardock email, and I don't have any nick related with my stardock account (It has never been asked nor given).

Maybe I missed something (PEBKAC is always possible), I don't know, but... how can I use my customer account rights ?

 

23,737 views 11 replies
Reply #1 from WinCustomize Forums Top

PM a moderator and ask him to "merge" your accounts. Hankers is a good one for this, I think.

Sins of a Solar Empire: Rebellion
Reply #3 from WinCustomize Forums Top

Quoting RedneckDude, reply 1
PM a moderator and ask him to "merge" your accounts. Hankers is a good one for this, I think.

Nope.

Only Stardock employees can change merge the accounts. That link I posted allows the user to do it as well.

If that doesn't work then contact [email protected] and start a trouble ticket.

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Reply #4 from WinCustomize Forums Top

Well, you were still a good one who had the correct info. Thanks Hankers.  :beer:

Reply #5 from WinCustomize Forums Top

If Hankers' link doesn't help, send an email to [email protected] with as much info as possible, including any email addresses you may have used, and we'll get everything straightened out.

Reply #6 from Sins Forums Top

deleted...

 

Reply #7 from WinCustomize Forums Top

Okay, thanks for your help so far. However, I still have a problem.

 

In fact, to be honest, I absolutely don't remember which email I used for my current account (the WinCustomize one), and none of the ones I try to enter in the reset tool does work.

 

However, I do have the access for the WinCustomize account (this is not an automatic browser logon), so, before I contact the support, is there any way to know which email I used, while using the session ?

Reply #8 from WinCustomize Forums Top

Not really, but when you contact [email protected], let them know the username that shows up at the top of the page, like so:

Reply #9 from WinCustomize Forums Top

You should be able to see it here.

https://forums.wincustomize.com/account/login

 

Reply #10 from WinCustomize Forums Top

Yep, hello from my new account, this time it worked (I finally did a new account with a new mail and transferred everything to the new account).

 

Anyway, now it's ok, thanks for your help. 

Reply #11 from WinCustomize Forums Top

Stardock and Co. was all over this one. Well done, guys! 5* 5*

Not you, Rambling Redneck. :P