HALP - So many different issues!!!

from GalCiv2 Forums

So I have a multitude of other people's problems all occuring at once... When I first installed the game, the game wouldn't launch at all. Steam would mark it as running, and the thread would be created in my task manager, but nothing would appear on the screen. Then, intermittently - it goes to a black screen on some launches. When it does that, I have fixed it using the "black screen" fix on the forum. However, now it crashes any time I try to skip the intro. The one time I did get into the game, it crashed when I was picking my race, trying to figure out what "Super Diplomat" really meant. Any suggestions? I've tried loading the debug.err into Notepad repeatedly, but it just hangs up and I have to manually cancel it.

I've done a fresh reinstall and it just causes the same issue. Is there a fix for the debug file not loading?

12,590 views 9 replies
Reply #1 from GalCiv2 Forums Top

AH! Got the thing to load. While I have it up, this is what I've gotten. My original issue is that the game will crash immediately upon skipping the intro:

 

Debug Message: Version v2.04 Twilight of the Arnor last updated on: Tue Nov 1 11:59:59 2011
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/4/2011, 03:03:57
DirectX Version: DirectX 11
Machine Name: QUICKSILVER-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/20/08 13:38:55 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Physical Memory: 4096MB RAM
Page File: 1703MB used, 4949MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E850174B&REV_00
Display Memory: 1913 MB
Current Display Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Dell SE198WFP(Analog)
Monitor Max Resolution:
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.17.0010.1077
Driver Date: 4/20/2011 01:09:06
DirectX Acceleration Enabled: Yes


Sound info
Sound device 1:
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1373
Driver Date: 6/4/2009 02:47:14
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 05:00:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1373
Driver Date: 6/4/2009 02:47:14
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 05:00:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0


Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1440 x 900, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1440 x 900
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI Radeon HD 4800 Series
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 2cb2e8
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml

Reply #2 from GalCiv2 Forums Top

Go to My Documents\My Games\GC2TwilightArnor, open the file prefs.ini, and change the line that says Fullscreen=1 to Fullscreen=0. Then save and see if that allows the game to get past the intro.

If you're seeing any other issues, we'll need to see the error logs from those specific cases in order to troubleshoot them. Notepad doesn't handle very large files well, so be sure to give it some time to load even if it appears to hang (or use any other plain text editors if you have them).

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Reply #3 from GalCiv2 Forums Top

Okay...

The game launched properly this time. Problem #1 addressed. This time the game crashes when I try to open the popup to see what Super Diplomacy is. This is the debug for that crash:

Debug Message: Version v2.04 Twilight of the Arnor last updated on: Tue Nov 1 11:59:59 2011
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/4/2011, 09:47:13
DirectX Version: DirectX 11
Machine Name: QUICKSILVER-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/20/08 13:38:55 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Physical Memory: 4096MB RAM
Page File: 1360MB used, 5291MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E850174B&REV_00
Display Memory: 1913 MB
Current Display Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Dell SE198WFP(Analog)
Monitor Max Resolution:
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.17.0010.1077
Driver Date: 4/20/2011 01:09:06
DirectX Acceleration Enabled: Yes


Sound info
Sound device 1:
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1373
Driver Date: 6/4/2009 02:47:14
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 05:00:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1373
Driver Date: 6/4/2009 02:47:14
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 05:00:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0


Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1440 x 900, Windowed: 1, Multisample: 4
Debug Message: Game Resolution: 1440 x 900
Debug Message: Running in windowed mode.
Debug Message: HAL (hw vp): ATI Radeon HD 4800 Series
Debug Message: D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message: Refresh rate: 0
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: Border size reported as 6 by 28
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now windowed.
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 2cb2e8
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\Quicksilver\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask c:\program files\steam\steamapps\common\galactic civilizations ii - ultimate edition\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Star Frequency: 3 Max Num Stars: 36
Debug Message: Planet Frequency: 2 Max Num Planets: 86
Debug Message: Galaxy Size Set: 4 x 4
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Tight Clusters.
Debug Message: Number of Unplaced Stars: 8.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 167

Reply #4 from GalCiv2 Forums Top

It actually looks like it's crashing in map generation, rather than on opening the popup, but in either case that would most likely be caused by corrupt files. You can try verifying the steam file cache for the game, but if the problem persists after that, please contact [email protected].

+1 Loading…
Reply #5 from GalCiv2 Forums Top

Okay, reverified and reinstalled again. Neither fixed it, so I'm off to harass Support. Thanks!

Reply #6 from GalCiv2 Forums Top

So, this time, it reacted completely differently. Tried to launch the game and the process launched, and Steam recognized it as running, but nothing came up at all. No application, nothing. Any ideas on how to get it to launch consistently? The log is as follows:

Debug Message: Version v2.04 Twilight of the Arnor last updated on: Tue Nov 1 11:59:59 2011
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/4/2011, 13:09:47
DirectX Version: DirectX 11
Machine Name: QUICKSILVER-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Languages: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/20/08 13:38:55 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs), ~3.0GHz
Physical Memory: 4096MB RAM
Page File: 1483MB used, 5169MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E850174B&REV_00
Display Memory: 1913 MB
Current Display Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Dell SE198WFP(Analog)
Monitor Max Resolution:
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.17.0010.1077
Driver Date: 4/20/2011 01:09:06
DirectX Acceleration Enabled: Yes


Sound info
Sound device 1:
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1373
Driver Date: 6/4/2009 02:47:14
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 05:00:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00311102&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: ctaud2k.sys
Provider: Creative
Driver Version: 6.00.0001.1373
Driver Date: 6/4/2009 02:47:14
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104382FE&REV_1001
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7601.17514
Driver Date: 11/20/2010 05:00:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0


Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1440 x 900, Windowed: 1, Multisample: 4
Debug Message: Game Resolution: 1440 x 900
Debug Message: Running in windowed mode.
Debug Message: HAL (hw vp): ATI Radeon HD 4800 Series
Debug Message: D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message: Refresh rate: 0

Reply #7 from Stardock Forums Top

The resolution is set right so that doesn't appear to be a known issue--support should be able to help.

Reply #8 from GalCiv2 Forums Top

  Setting the cursor to "hardware mouse" solved these sort of problems for me.  I used to get the game crashing when I tried to click on some of those pop-ups or small scrolled text area (such as the in-game description of bonus tiles in the planet screen).

  Also the cursor moves at the "usual" speed during most of the game.

  ...and similarly for me in other PC games with some kind of "standard Windows" cursor option.

Reply #9 from GalCiv2 Forums Top

Just in case anyone else is having similar problems, I've found out that it isn't just the Steam version that does this - my hard copy of the game has the exact same problems.