Deskcapes can't up update v2.50.014 to v2.50.069 through Impulse but need serial number

Deskcapes can't up update v2.50.014 to v2.50.069 through Impulse but need serial number

from Stardock Forums

Hi I had a problem with update Deskscapes.

They said it must have a serial number to update Deskcapes. I sended my email to ([email protected]) by stardock support to get a serial number. But nothing happend they just send something about serial number but no serial number at all.   So i been sick of it why they dont send me serial number to me. I tried so many times but same information as they send before. 

So if someone can help me plaese just post on it

 

Greeting

deskscapes
3,896 views 7 replies
Reply #1 from WinCustomize Forums Top

go here and put your email you purchased with

Reply #2 from Stardock Forums Top

but is same they not send serial number either.

I dont know why

 

---- Product Serials ----
Product Name : Impulse
User Name : Phisit
Serial number : Impulse Build:

 

 

No serial number they just send and send but have no serial number O.O    

 

this is what they send to me

Hello,
This email contains your Stardock.net account information, and serial
numbers (sometimes referred to as Registration Codes) and download
links for any products that you have purchased from us that are
registered to the email address below.
Your serial numbers must be entered EXACTLY as indicated for each
product (case and punctuation matter). Therefore we suggest that
you cut and paste the information as needed.

Shareware versions of the programs can not be registered. Be sure to
uninstall any shareware versions you've downloaded and use the links
provided below to download the enhanced versions of these programs.

Customer Name : Phisit
E-Mail Address : ***********
=--------------------------------------------------------------------=
----- Stardock.net Account ----
UserName : phisitpop
Email : **************

----- Product Serials ----
Product Name : Impulse
User Name : Phisit Polesso
Serial number : Impulse Build:

=--------------------------------------------------------------------=

**If there are no serial numbers listed in this email, we have no products
registered to this email address. Email [email protected] with any
questions.


Regular product updates as well as additional products can be
found on our website at https://www.stardock.com.

Please print a hard copy of this information and store it in
a safe place as you may need it for future installations and
or upgrades.

To download updates to this software in the future, please
use the form at https://www.stardock.com/support. Email
[email protected] with any changes to your contact information.

Stardock Contact Information:

Sales information:
[email protected]

Technical Support information:
[email protected]
WWW: https://www.stardock.com/support/

Stardock Forums:
https://forums.stardock.com

Mailing Address:
Stardock.net, Inc.
15090 Beck Rd., Suite #300
Plymouth, Michigan 48170
USA
 

------------------------------------------------------------------------------------------------------------------------

 

So where is serial number ?

this is just fake

 

So if somebody know please  help me!

 

 

Ashes of the Singularity II
Reply #3 from WinCustomize Forums Top

Impulse is a download manager.

 

Impulse doesn't need a serial, you need a serial to download not free or trials.

to get a serial, you have to buy a serial for the software.

That's why it says this:

 

**If there are no serial numbers listed in this email, we have no products
registered to this email address.
End of quote

 

you didn't buy anything.

Reply #4 from WinCustomize Forums Top

**If there are no serial numbers listed in this email, we have no products
registered to this email address. Email [email protected] with any
questions.
End of quote

As stated in that quote - Email [email protected] and they will look into this for you.  Explain in the email the problem you are having.

Reply #5 from WinCustomize Forums Top

did you buy under a different email address?

Reply #6 from Stardock Forums Top

This almost sounds like he is soliciting to GET a free serial number. I have NEVER had this happen before because I actually buy all my software from stardock. It looks like he just installed Impulse and made a new account and hasn't bought a product so he comes here to complain about getting a new serial, which he was never entitled to in the first place.

If you have a VALID issue, asking in the forums isn't the way to go, you send an email to support and then wait for their reply. Make sure you send them a receipt of some kind like a paypal receipt or credit card invoice for proof. I'm not saying that this is pirating for serials but come on I have seen similar stuff like this before on other forums. Stardock has always been prompt to send me my registration info on many occasions with the proper credentials.

The point is....asking here for someone to send you serials (suspicious) is useless, email support with your problems and explain your issues with them.

FYI: that email he posted above is exactly what it says when you first install impulse and have NOT purchased any products and go to here https://www.stardock.com/support/ and type your email address in for the first time.

Reply #7 from WinCustomize Forums Top

This almost sounds like he is soliciting to GET a free serial number.
End of quote

Not sure if that's the case since phisitpop's user profile shows them to be a Current Customer.

Only Stardock would know for sure if they have a DeskScapes subscription.

phisitpop, if you click here while signed into your user profile you should be able to see your serial numbers.

 

Edit...should have checked the date on the original post...two weeks ago, wonder if they got it straight?