A Tale of ISP’s

from JoeUser Forums

As some of you may have noticed, I have been offline for a few days.  It seems on Tuesday while I was working in the middle of the day, my internet and TV went out.  Figuring it was just an outage I took the family to dinner expecting it to be on when we returned.  Oh, was I wrong.  It was still down, so a quick phone call later I was told our ISP “discontinued” service to our entire community.  Are you serious?

Well yes they were.  After another call to the HOA it was confirmed that we had to find another service.  Luckily, I quickly called Brighthouse and spoke to a salesperson who expedited a cable install since I stressed that I worked from home.  When they arrived a day later, we discovered there was only one cable line going into the house, and that they will have to rewire my entire house for cable. 

So a few hours later we were wired up, and now it was time to setup my routers and all the other good stuff.  Now to catch up from the last couple of days!

60,082 views 29 replies
Reply #1 from WinCustomize Forums Top

  Amazing they would just shut down, what did they do, go bankrupt?

Reply #2 from Stardock Forums Top

Just lucky you wern't playing CnC4 Singleplayer at the time or you would have lost your game! :D

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

out of curiosity, who was your previous ISP?

Reply #4 from Demigod Forums Top

Dude that sucks. Glad you got it all worked out though!

This economy, I tell yah....

Reply #5 from WinCustomize Forums Top

Wow, that's unbelievable. How can they get away with doing that without warning 8C

I'm pleased to see you got things sorted.

 

p.s. don't mention what happened to Demigod gamers, they'll accuse you of ragequitting... ;p :rofl:

Reply #6 from Stardock Forums Top

Yeah really, who was this ISP. I am guessing its not one of the bigger monopoly type companies, maybe a local ISP?

Reply #7 from WinCustomize Forums Top

ISP (unfortunately in ID's case) = Incredibly Sh!tty People

I.D.: I can't believe they just shut down w/o notification. Many folks have their telephone service thru the net and sudden loss of service could have very serious implications should someone need fire/police/ambulance service.

For that reason alone the FCC should be notified of this egregious conduct.

I'm sorry for the inconvenience it must have caused, but beyond that, thank G-d you and yours weren't severely damaged.

I suspect you might have wangled a trip to Starbuck's (your fave Hotspot?)...just trying to make you smile...hey, at least the refridgerator was still working.

Welcome home.

:sun:

Reply #8 from Stardock Forums Top

I can't believe they didn't give you any notice.  Hopefully your new providers will be better.

Reply #9 from WinCustomize Forums Top

Surprised that you don't have a broadband card for emergencies, since your lively hood depends on the net.

I have to agree with Fuzzy and Doc, hard to understand how they could cut service without warning.

Do you know if they had this planned and warned the residents prior to moving in your new house? Also since you just moved in, have you asked if they are going to refund your original hookup fees?

 

Reply #10 from WinCustomize Forums Top

Excellent points, CG1.

I.D.: Have Jafo pen them a note.

Reply #11 from WinCustomize Forums Top

Quoting DrJBHL, reply 10

I.D.: Have Jafo pen them a note.
End of DrJBHL's quote

Excellent idea! They'd be scared shitless...

Reply #12 from Demigod Forums Top

OMG 8C , the big end of town just don't care for us little people.

There must be laws for this type of thing in the US?

Reply #13 from GalCiv2 Forums Top

It's called peripheral latitudes within supported distances and tracking outbound where the weakest contributors may fail to warn when billing stops for services undelivered.

Sabotage, by competition?

 

Reply #14 from WinCustomize Forums Top

Surprised that you don't have a broadband card for emergencies, since your lively hood depends on the net.
End of quote

Livelihood .....sounds the same...but quite different.... JAFOCHECK ...;)

For quite a long time I had 2 accounts... ADSL as the main...with one company...and dialup with another.

Then my dialup acc was hacked exceeding my bandwidth on the ADSL so I pulled it's plug/cancelled the dialup acc.

I'm stuck with just the one now.....except from my place I 'have access' to 2 unprotected WAN networks... so in emergency there's a 'way out'....;)

Reply #15 from Stardock Forums Top

Wow! No previous warning?

Didn't you had fiber optic installed with those guys? It surely sucks on having to get WAN back like this...

Reply #16 from WinCustomize Forums Top

Quoting aLap, reply 15
Wow! No previous warning?

Didn't you had fiber optic installed with those guys? It surely sucks on having to get WAN back like this...
End of aLap's quote

They put up a notice on their webpage, it was blinking and all. ;)

I'm just curious, how many of you actually do frequent visits to your ISPs webpage?

Reply #17 from WinCustomize Forums Top

My net plan ended an year ago still I used it till june 09. But now I will have to switch to another as it has completely ended.

Explanation: endended an year ago = Isp stopped giving new conx and started terminating the existing ones

                   I used it till june 09 = Becoz my chance came to go.

Reply #18 from WinCustomize Forums Top

Bad form on their part ID.  Here in the Tampa Bay area Brighthouse is great.  Few outages, savy and friendly support, of course like all things these days they could be a bit less costly.  Best of luck with the new company.  If you have any trouble just call support and tell 'em Ed told you to call. :D :grin:

Reply #19 from WinCustomize Forums Top

Many folks have their telephone service thru the net and sudden loss of service could have very serious implications should someone need fire/police/ambulance service.
End of quote

Here in IL at least,even with no phone service,regardless of what service you use you can still access 911 as long as your phone is still connected and/or charged up.

On the plus side,you had a few days to mow the lawn,clean out the attic,organize the garage,trim the trees and bushes,wash and wax the car,paint the house and all those other "little" chores you may have put off for a while.;)

Reply #20 from JoeUser Forums Top

I'm also curious who the old ISP had been and what exactly happened to them?  Were they a reseller of DSL or something like that?  If so, could you note get service from whomever the 'real' provider is for your area?  (I assume that Brighthouse cable was cheaper or provides faster service, though I've heard complaints about them for TiVo related service in the past.... mostly poor cable card support when cable cards were originally introduced.)

Reply #21 from Stardock Forums Top

The old ISP was Smart City.  From what I gather the HOA here stopped paying them, hence the discontinuation of service.  That's another issue to deal with.

Brighthouse has been fine up until they installed the phone yesterday.  I have the 20mb down and am barely getting a few mb's down.  Upload is so slow it won't even measure.  I guess another support call is in order.

 

Reply #22 from Stardock Forums Top

Brighthouse called this morning and said there was a problem with a part or something in the area.  It was replaced and all should be working now.

Reply #23 from WinCustomize Forums Top

Sigh....;p

Reply #24 from WinCustomize Forums Top

Office:

 

:inlove:

Reply #25 from WinCustomize Forums Top