HELP! Where is Stardock support?

SINS Bundle not installed..

from Stardock Forums

I purchased the sin bundle this weekend.  It comes with the Entrenchement add-on free.  Purchased it, and all I see is the add-on, and I get an error when I try to add the registration serial for the main game itself.  I applied the reg patch from the KB, but that didn't help.

I opened a ticket yesterday with billing and another one with tech today.  A whole business day has passed with not so much as a "we're looking at this issue."

What gives?  I've been using Steam for over a year with no issues.  I try Impulse and it's nothing but problems, and I can't even get the game I paid for!

-Alex

29,690 views 8 replies
Reply #1 from Stardock Forums Top

Stardock was closed yesterday . . and today they are working through cases first in, first out.  They are gone for today but they'll get you tomorrow.  I'll follow up to be sure.

Reply #2 from Stardock Forums Top

What gives? I've been using Steam for over a year with no issues. I try Impulse and it's nothing but problems, and I can't even get the game I paid for!

I know you are new and all, so ill give you a small hint.

With this company (Stardock/Ironclad), this sort of passive threatening does not work. They are more than happy to tell customers who just want to nitpick and argue and cause problems to get off their lawn.

Be nice, be patient, and you will get what you want.

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Reply #3 from Stardock Forums Top

@Zubaz

Two more people having the same issue in this thread:

https://forums.stardock.com/358285

Reply #4 from Stardock Forums Top

azilber, yoru issue has been resolved.  Relaunc Impulse and you should be fine.

Reply #6 from Stardock Forums Top

Anyone still having this issue can either post in here or send an email to [email protected]

As we get more into the week we get more caught up and response times become faster.

Reply #7 from Sins Forums Top

6th closed cause 4th was on saturday?

Reply #8 from Stardock Forums Top

We were in office on the 6th. We were off on the 3rd however.