Because, WarskullX, one of our teammates just got banned for... constructive criticism.
Sounds to me like you aren't willing to stand behind your product, which is clearly broken. [...] What do people get for trying to support you and stand by you while you attempt to fix things, they get screwed. [...] Worst of all, you guys are giving us a 50% coupon for another copy of a defective product (which was never actually sent out.) So people who supported you early get screwed again.
That's not exactly what I'd describe as a constructive tone, given that we've been busting ass for the past month to support Demigod, and have already discussed rewarding those who stick with us in other ways. Brad took issue with the comment, and as it's his company he ultimately gets to decide whether to accept someone's patronage or not.
The only other "mandatory refund" I'm aware of offhand was Chaosnaska, but he was a pretty obvious troll and he already wanted a refund anyway.
THAT is bannable? Are you expecting something different?
I bought this game a month ago and STILL can't regularly play it.
Lets play a game. You, kryo, take your significant other to a restaurant. It is REALLY busy. You order soup and a salad. Your soup comes, but no salad. So you wait, and wait, and wait and wait. You complain and get told "We are trying REALLY hard". And as you look at all the employees running around busy doing stuff, you can't help but feel frustrated that nothing they seem to be doing is helping YOU.
So what do you do? How can you possible have any shred of a hope of affecting change at this restaurant. The ONLY thing you can do is complain as loudly as you can to anyone who will listen and hope they will complain to their boss and on to their boss and hopefully to some person who has the power to say “This will NEVER happen again”.
I hate to break it to you (Stardock and Gas Powered Games) but I don't care how many hours of overtime you are putting in. You are fixing your own mistakes. I have a job too. Some times something gets screwed up at some level of the company and we are forced to go into panic mode. Whether or not you directly caused the chaos that has resulted in releasing a defective product (basically void of half its content) doesn't matter, because, just like the restaurant, you have an obligation to your customers.
Can an artist release a cd with half of the songs missing, promising that he is spending hours in the studio to finish the others and that they will be available for download, soon? Why is that electronic media any different from this one?
Don't ban your critics. It makes you look weak, lowers your customer base, and makes for one less person for me to beat to death as Rook.