Problems with Digital downloads

from Demigod Forums

I bought a copy for a friend and he is having problems accessing multiplayer games as it says the username / password does not exist. I was wondering if this was a problem because i bought both the digital downloads underneath my email? I was wondering if there was a fix to this problem lying around somewhere or if someone knows anything I can do to fix this issue?

19,335 views 11 replies
Reply #1 from Demigod Forums Top

If you bought both under your email, then you have 2 keys registered to your account now. You'll need to have your friend make an account for himself, then contact [email protected] to transfer one of the registrations to his account.

In the future, there is a gift option in the store that registers the game under the target account instead of yours, so you can use that :)

+1 Loading…
Reply #2 from Elemental Forums Top

How long is it until you do get your keys? I purchased mine early early this morning and don't have mine yet.

Offworld Trading Company
Reply #3 from Demigod Forums Top

I got mine in about 5 minutes.. thanks for the help annatar11

Reply #4 from Stardock Forums Top

Quoting Saturn2888, reply 2
How long is it until you do get your keys? I purchased mine early early this morning and don't have mine yet.
End of Saturn2888's quote
Make sure to check yoru junk-mail filter.  Having said that, your registration is tied to your email.  Log into Impulse using that email and it should recognize you and be availalbe.

Reply #5 from Demigod Forums Top

Oh sorry, I got the key 12 hours after my purchase. Dunno what was going on there.

Reply #6 from Demigod Forums Top

Oh btw how long does it usually take for a reply from support? Anyone know?

Reply #7 from Sins Forums Top

Well since the weekend they were off on holiday, they're going through a lot. I think 24 hours at the most.

Reply #8 from WinCustomize Forums Top

Quoting Isolationist87, reply 6
Oh btw how long does it usually take for a reply from support? Anyone know?
End of Isolationist87's quote
Demigod has been keeping them busy today.  :)

Reply #9 from Demigod Forums Top

Going on 30 hours without a response from support for my issue this is getting quite annoying.

Reply #10 from Demigod Forums Top

Really? I got one even from the Elemental game. What is your issue the keys? Login, check the status of your ticket, and keep us updated.

Reply #11 from Sins Forums Top

Quoting Isolationist87, reply 9
Going on 30 hours without a response from support for my issue this is getting quite annoying.
End of Isolationist87's quote

Did you get an auto-reply when you sent it in? If you didn't, it's definitely getting filtered.. if you still don't have a reply by the time you read this, send a forum PM to Highlander and he should be able to help you.